You're a commercially driven, client-facing operator who thrives in a dynamic, high-performance environment and takes full ownership of your work.
You combine strategic thinking with hands-on execution, turning business objectives into clear, actionable plans that deliver results.
You bring a strong sense of accountability, move with urgency, and consistently raise the bar, both in your own work and in supporting junior team members.
Confident and credible with clients, you build strong relationships, navigate complexity with ease, and proactively identify opportunities to grow accounts.
You're highly self-directed and able to manage multiple priorities across teams and markets without missing a beat.
Highlights of What You'll Do
Reporting to the Global Chief Operating Officer, the Key Account Manager is responsible for ownership and growth of key client accounts by driving strategy, execution, and revenue expansion across cross-functional teams and APAC markets.
A typical day will involve:
Account Ownership & Client Management
Serve as the primary point of contact for a portfolio of client accounts, leading onboarding, ongoing engagement, and program delivery end-to-end
Own client relationships and program outcomes, managing scope, expectations, timelines, and overall account health
Build and maintain strong relationships with key client stakeholders, proactively addressing challenges and ensuring a high standard of client experience
Translate client objectives into clear, actionable strategies and integrated go-to-market plans across APAC markets
Collaborate with cross-functional teams (Operations, Marketing, Logistics, and regional teams) to execute programs and deliver measurable results
Continuously improve processes, tools, and ways of working to enhance efficiency and program effectiveness
Revenue Growth & Commercial Impact
Identify and drive account growth opportunities, including upsell, cross-sell,



and expansion initiatives
Support broader business development efforts and contribute to overall revenue growth
Provide guidance and oversight to a junior team member (e.g., Coordinator), supporting prioritization, output quality, and development
Work closely with internal stakeholders across regions and functions to ensure alignment and seamless delivery
Performance, Reporting & Insights
Lead performance tracking and reporting, leveraging data and insights to optimize programs and inform strategic decisions
Develop client-ready materials and deliver clear, compelling presentations to internal and external stakeholders
What You'll Bring Along
Must-Haves:
3-7 years of experience in program management, merchandising, marketing, branding, e-commerce management, client services, and/or business consulting
Demonstrated background in client service work, marketing strategy, go-to-market planning, e-commerce, or brand management
Applied knowledge of the online ecosystems of China, Japan, Korea and/or Southeast Asia
Ability to communicate with culturally diverse teams and clients
Ability to collaborate with internal, external, and geographically dispersed teams
Aptitude for digital tool adoption and process building to enhance efficiency
Proven drive for results with experience in delivering operational and strategic programs to meet and exceed targets and objectives
Outstanding ability to communicate confidently, verbally and in writing
Ability to thrive in a fast-paced environment; highly self-motivated




Team player with strong interpersonal skills
Demonstrated ability to guide, mentor, or oversee junior team members in a results-driven, client-facing environment
Self-disciplined; ability to self-manage and perform effectively with minimal supervision
Ability to resolve ambiguity and think quickly on your feet
Creative thinker with strong analytical skills; balance of IQ and EQ
Nice-to-Haves
Background in integrated or digital services agencies is an asset
Experience managing end-to-end e-commerce programs or marketplace operations is an asset
Exposure to product management or merchandising is an asset
Experience working with regional or global brands expanding into APAC is an asset
Fluency in Mandarin and/or Japanese and/or Korean is an asset
What We'll Give You
$95,000-$110,000 AUD per annum + Commission
High potential for advancement in a quick-growing company
We are always looking for top talent.
If your skills and professional experiences vary slightly from those listed in this job posting, the scope of work and salary may be amended to reflect your personal qualifications.
Where You'll Work
This is a hybrid position, working on-site at our office in Sydney CBD 3 days per week.
WPIC values the diversity of the people we hire and serve.
We strive to foster a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's unique talents and strengths.
Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
A human being reviews all applications and decides who moves forward.
We use AI in our video interviews to summarize notes and transcripts.
Trained staff review recordings before any hiring decision is made.
#J-*****-Ljbffr

📌 Key Account Manager (New South Wales)
🏢 WPIC Marketing + Technologies
📍 New South Wales