We are seeking an experienced Salesforce Senior Support Consultant to act as the Functional L2/L3 Lead, supporting and enhancing Salesforce platforms across Service Cloud, Experience Cloud, Sales Cloud, and Field Service.
Key Responsibilities
Entitlements and SLAs
Service operations optimization
Support Experience Cloud (Portal) issues
User login and access management
Self-service functionality
User experience improvements
Provide functional support for Field Service
Scheduling and dispatch issues
Work order and service appointment processes
End-user journey optimization
User Acceptance Testing (UAT)
Root Cause Analysis (RCA)
Stakeholder and business engagement
Minor enhancements and continuous improvement initiatives
Reporting and dashboard gap analysis
Required Skills & Experience
Strong hands-on experience with Salesforce Service Cloud (Primary)




Experience supporting Experience Cloud (Community/Portal)
Good understanding of Sales Cloud
Functional knowledge of Salesforce Field Service
Awareness of Salesforce Data Cloud capabilities
Experience working in L2/L3 support environments
Strong stakeholder management and communication skills
Certifications (Preferred)
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform App Builder
Ideal Candidate
Experienced in production support and business-facing roles
Solid troubleshooting and problem-solving skills
Comfortable managing incidents, enhancements, and stakeholder expectations
Able to bridge the gap between business users and technical teams
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📌 Salesforce Consultant (New South Wales)
🏢 Nityo Infotech
📍 New South Wales