Join a high-profile transformation and business improvement program supporting critical corporate and enabling services.
We are seeking an experienced Lead Business Analyst who can bridge business and technology teams, drive process improvement initiatives, and deliver practical outcomes through strong stakeholder engagement and analytical expertise.
About the RoleAs the Lead Business Analyst, you will work closely with business stakeholders, delivery teams, technology specialists, and vendors to identify improvement opportunities, analyse business needs, design future-state processes, and support successful implementation of solutions.This role requires a strategic thinker who can navigate ambiguity, facilitate meaningful discussions, and translate complex business challenges into clear requirements, process designs, and actionable recommendations.
Key ResponsibilitiesBusiness Analysis & Requirements ManagementLead discovery activities to understand business challenges and opportunities.Elicit, analyse, document, and manage complex business requirements.Develop user stories, acceptance criteria, business rules, and traceability artefacts.Conduct impact assessments and support decision-making with evidence-based recommendations.
Process Improvement & DesignAnalyse current-state processes and identify inefficiencies, risks, and opportunities.Design future-state processes that improve governance, controls, efficiency, and user experience.Develop process maps, SOPs, work instructions, RACI models, and supporting documentation.Support the establishment of sustainable process ownership and governance practices.
Stakeholder EngagementFacilitate workshops, interviews, and decision forums.Build strong relationships across business and technology teams.Manage competing priorities and align stakeholders toward agreed outcomes.Produce clear executive-level documentation, presentations,



and recommendations.
Delivery & Implementation SupportSupport delivery teams through backlog refinement, prioritisation, and planning activities.Assist with testing activities including UAT preparation and execution.Work with change and communications resources to support solution adoption.Ensure requirements and process designs are validated and successfully implemented.
Continuous ImprovementMonitor process performance and identify ongoing improvement opportunities.Partner with business owners to maintain process documentation and governance artefacts.Contribute to establishing consistent business analysis standards and practices.
Essential Skills & ExperienceBusiness AnalysisExtensive experience as a Senior or Lead Business Analyst.Strong requirements elicitation, analysis, and documentation skills.Experience working across both Agile and Waterfall delivery environments.Proven ability to manage ambiguity and competing stakeholder priorities.
Process ImprovementExperience designing and improving end-to-end business processes.Robust process mapping and modelling skills (BPMN or equivalent).
Knowledge of governance, controls, compliance, and operational frameworks.
Stakeholder ManagementExceptional facilitation and workshop management capabilities.Strong written and verbal communication skills.Experience engaging with senior executives, operational teams, technology teams, and vendors.
Delivery SupportExperience supporting testing, implementation, transition, and adoption activities.Familiarity with Jira, Azure DevOps, Microsoft 365, Visio or similar analysis tools.
Desirable ExperienceHighly regarded experience in one or more of the following areas:HR systems and processesFinance systems and processesProcurement systems and processesERP implementationsCorporate services transformation programsDigital transformation initiativesGovernment or large enterprise environments

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