You're a leader who sees opportunity where others see complexity.
You bring a solid customer mindset, thrive on continuous improvement, and know how to unlock performance through people, process and systems.
At Commonwealth Bank, our purpose is to build a brighter future for all. As an Operations Enablement Manager, you'll play a critical role in shaping how we deliver for our customers by simplifying operations, driving productivity, and embedding smarter ways of working.
Do work that matters
You will lead a high-performing team focused on delivering quality outcomes for our Financial Crime Operations teams. You'll be driving operational excellence, removing friction, and uplift the ways in which we work. This role is ideal for a leader who is passionate about transformation, optimisation, and building capability in others.
Key responsibilities include:
Leading and developing a cohesive, high-performing team, fostering a culture aligned to The CBA Way and focused on continuous improvement
Lead end-to-end workforce enablement services, ensuring seamless onboarding and consistent Day 1 readiness for our stakeholders
Identifying and removing operational impediments to streamline processes and improve outcomes for our customersEnsuring strong risk management practices and adherence to governance, controls and policies
Leading end-to-end transformation and uplift activities, embedding sustainable change into BAU
Partnering with stakeholders to deliver initiatives that improve customer and business outcomes
Acting as a key thought leader on process improvement and operational best practice




We're Interested In Hearing From People Who Have
Proven experience leading teams in complex operational environments
A strong customer and risk mindset, with a track record of delivering customer-centric solutions while effectively managing risk and regulatory obligations
Deep experience in process optimisation, continuous improvement and operational excellence
The ability to make sound decisions in complex or ambiguous environments
Exceptional stakeholder engagement and communication skills
Experience designing and embedding operating rhythms, SOPs and scalable processes
A proactive approach to identifying risks and implementing effective controls
Your leadership style
You are a people-first leader who creates exceptional teams and leads with ownership, curiosity and humility. You simplify complexity, empower others, and consistently challenge the status quo to deliver better outcomes.
Candidates with 2+ years in people leadership will be strongly preferred.
Working with us
At CBA, we're committed to creating a workplace where everyone can thrive. We support flexibility, encourage growth and development, and empower you to make a meaningful impact.
We're guided by our Code of Conduct, which sets the standards for how we act, solve problems and make decisions every day. You'll be expected to role model these behaviours and create an environment where your team does the same.
Advertising End Date: 23/08/2026
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on ************.
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📌 Operations Enablement Manager- Financial Crime Services (Sydney)
🏢 Commonwealth Bank
📍 Sydney