Job Description

Trainee Business (Communications & Customer Experience)

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Division/Section: Planning Environment and Lifestyle / Communications & Customer Experience

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Position Type: 24 Months Maximum Term Full Time (9 day fortnight,38 hours/week)

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Salary Range: $23,920 – $49,296 per annum + super, based onschooling level completion, years out of school and age uponcommencement.

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Application Close: 11:45pm, Sunday 30th August

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Trainee Business (Communications & Customer Experience) -Certificate IV in Business

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Are youlooking to kick start your career? Obtain a Nationally Recognised Qualification that will give you the skills to take you anywhere! Townsville City Council is currently seeking applications for the2027 Trainee intake!

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Under the closeguidance of experienced industry professionals, this dynamictraineeship offers an exciting opportunity to build in‐demandskills in business administration, customer service andcommunications through a blend of formal training and hands‐onlearning.

You will play a key role in delivering an outstandingcustomer experience for the Townsville community by responding toenquiries across multiple contact channels and providing clear,accurate and timely information about Council services.

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Inaddition, you will support Council's Communications and Media team,gaining exposure to internal and external communications, communitymessaging and media support activities - making this a varied,rapid‐paced role that builds valuable, real-world skills.

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Thistraineeship is a fantastic opportunity to build transferablebusiness skills, develop professional confidence, and contribute toessential Council services while working towards a nationallyrecognised qualification.

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Thisposition will complete a two‐year Certificate IV in Business onlinethrough Central Queensland University. For more information on thequalification through CQU, please follow the link below:

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Thisposition will commence in February 2027.

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Qualificationsand Experience

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Inan ideal applicant, we are looking for:

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- Willingness tobe part of, and promote, a positive safety culture whilstadhering to all Health and Safety policies andprocedures.

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- Minimumcompleted of Year 10 with passes in English and Mathematics.

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- Minimum of Queensland C class provisional drivers' licence (or ability toobtain).

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- Sound writtenand verbal communication skills.

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- Sound computerskills.

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- Ability to workeffectively and be positively involved within a teamenvironment.

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- Complete alltraining and assessment requirements of a Certificate IV in Business as per the provided training plan. This includesattending and participating in structured formal learning atthe nominated Registered Training Organisation (RTO) as well askeeping an accurate and up to date training recordbook.

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For furtherinformation review the Position Description.

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Townsville City Council is the largest local government authority in Northern Australia. We're committed to supporting our people through astrong focus on work–life balance, a positive and inclusiveculture, and a shared passion for making a meaningful impact in ourcommunity.

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Wehave a range of benefits that confirm this commitment

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- 5 weeks annualleave + 17.5% leave loading

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- 14 weeks paid Parental Leave

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- Domestic and Family Violence Leave

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- Uniforms, toolsand PPE provided (if applicable to your role)

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- Annual wageprogression

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- Up to *13.5%Superannuation employer contribution for contributingmembers

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- Salary Sacrifice opportunities

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- Access to arange of learning and development opportunities, includingon-the-job learning and formal training programs

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- Fitness Passport program offering discounted membership to selectedhealth and wellbeing facilities

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- Employee Loyalty Program offering discounts at selected localbusinesses

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- Employee Assistance Program

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- The Councilcontribution to employees' superannuation for contributingemployees shall be 13.5% of the employees' ordinary time earningssubject to the employee contributing a minimum of 6% of theirordinary time earnings.

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Contact Person: Alice

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The recruitment process for this role may include an aptitude test,group assessment centre and/or interview.

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We are committedto creating a safe and inclusive workplace where diverse styles,backgrounds, experiences, and perspectives are valued, encouraged,and respected. People from diverse backgrounds (including but notlimited to, Aboriginal and Torres Strait Islander, people withdiverse gender identities and sexualities, people from differentcultural and linguistic backgrounds, people with disability, andveterans) are encouraged to apply!

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All successfulcandidates are required to undergo drug and alcohol testing as partof the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in theworkplace.

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If you need anyadjustments to be made to the recruitment process or if you wouldlike to discuss any accessibility requirements, pleasecontact***@townsville.qld.gov.au or phone 07 4727 9*** for a confidentialdiscussion.

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Townsville City Council sincerely appreciates the funding received through the Queensland Government's First Start Program initiative, whichsupports the Council in offering this apprenticeshipopportunity.

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Attachments: /n - Various_Trainee Business Position Description.pdf

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📌 Trainee Business (Communications & Customer Experience) (Townsville)
🏢 Townsville City Council
📍 Townsville