Job Description

Practice Admin/Medical Receptionist - EOI

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At Malu Health, we're on an exciting journey of growth and we'd love for you to be part of it.

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Our vision is to help transform mental health care across Australia by building a pioneering network of exceptional psychology clinics. Clinician-led care sits at the centre of what we do, grounded in trust and respect, all brought to life through a collaborative culture where both clients and staff can thrive.

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You can learn more about us here: www.malu.health

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The Opportunity

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As we grow, we are actively seeking Practice Administrators or Medical Receptionists who are interested in part-time work (3 days) with availability on Mondays, Wednesdays and Fridays. We are flexible with our roster and hours; however, it would be ideal if you are free from 9am-6pm.

We are also open to candidates interested in casual hours, please indicate your preferences and availability in your cover letter.

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We have clinics across South and Southwest Sydney, close to public transport, cafes and local shops.

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In this role you will:

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Be essential in keeping our clinic running smoothly day to day. This is a hands-on role for someone who brings calm and precision and who enjoys working in a vibrant community clinic.

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You'll be welcoming clients to our clinic - managing intake, supporting clinicians with their admin, and ensuring workflows are efficient and client-focused.

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- Manage client enquiries, intake, bookings, waitlists, reminders and cancellations

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- Maintain accurate client records,



documents and data quality in the practice management system

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- Coordinate referrals and communication with referrers and external stakeholders as required

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- Oversee billing and payments, including Medicare/private claiming workflows

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- Keep clinic operations running: rooms, calendars, capacity, supplies and daily admin logistics

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We would love to hear from you if you have:

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- Experience in medical/allied health (ideally psychology) reception or practice administration

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- Strong admin discipline: diary management, multitasking, prioritising, reliable follow-through

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- Confident with practice management systems and Microsoft Office (Outlook/Word/Excel)

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- Working knowledge of billing, payments and debtor follow-up (Medicare/NDIS/TAC/private health desirable)

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- Willing to obtain a WWCC (employee version) and National Police Check

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Why You'll Love Working With Malu

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At Malu Health, we believe in taking care of our people as much as we care for our clients.

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Here are some of the ways we support staff at work:

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- Extra leave: 5 wellbeing days + up to 6 weeks' paid leave (pro rata)

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- Social purpose: Stability and purpose in a client-facing, business-critical role

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- Referral bonuses: rewarding you for connecting us with good people

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- A team-oriented team: supportive colleagues and a growing network with opportunities to broaden your scope over time

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If you have any questions before applying, feel free to email ******@malu.health

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📌 Practice Admin/Medical Receptionist - EOI (Sydney)
🏢 Malu Health
📍 Sydney