Be the change. Join our team.

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.

At Mercedes-Benz Vans, we're a balance of passion, professionalism, and approachability. Our dynamic network across Australia and New Zealand has an established culture of support and collaboration, ensuring our service is exceptional and our customers' expectations are exceeded.

The opportunity

We're looking for a Marketing Specialist to join our team for 12 months. You will play a key role in optimising Vans customer journeys, leading CRM strategy and Salesforce governance, supporting data-driven customer communications across the business. The ideal candidate will work within the broader Marketing team to support the strategic management and optimisation of Vans customer journeys.

Our team is based in Mulgrave, Melbourne, and this hybrid role has great variety and flexibility, allowing a mix of working from our newly refurbished offices and home.

Key duties & responsibilities:

Lead the strategic management, governance and optimisation of CRM and Salesforce for the Vans division

Own CRM operational initiatives, including business requirements, process optimisation, system enhancements and Salesforce usage across Retailers and Head Office

Manage customer data, audience briefing and CRM data integrity to support marketing campaigns and customer journey communications.

Oversee Salesforce Marketing Cloud customer journey communications, including agency coordination, audience selection, journey logic and performance optimisation.

Define and lead the Vans 1:1 customer communications strategy,



establishing the contact framework, content priorities and communication cadence across always-on customer journeys and campaign-based activity to maximise engagement and customer experience.

Support the optimisation of the online customer journey through website testing, user experience enhancements, lead flow management and the accurate integration of customer data into CRM systems.

Partner with local, regional, Global, IT and agency stakeholders to deliver CRM initiatives, resolve issues and support ongoing CRM improvements.

Qualifications

Why you should apply:

Join a large, global organisation dedicated to inclusivity and diversity.

Enjoy flexible working arrangements to support you in your career, work and life.

Enjoy free on-site parking, discounting car leasing and other great benefits.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us,



you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.

This is a local, contract role. You must have a valid working visa for Australia / New Zealand for the entire length of the contract, to be able to apply for this position. At Mercedes-Benz Australia Pacific, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are an equal chance employer and value diversity at our company. We are proud to be recognized as a Workplace Gender Equality Employer of Choice and we support a flexible and progressive work culture. We actively recognize our committed people through Employee Recognition and Reward programs. We also provide exciting learning and career development opportunities.

Benefits

Hybrides Arbeiten möglich

Mitarbeiterhandy möglich

Gesundheitsmaßnahmen

Mitarbeiterrabatte möglich

Mitarbeiter Events

Kinderbetreuung

Parkplatz

Gute Anbindung

Barrierefreiheit

Kantine, Café

ContactMercedes-Benz Australia/Pacific Pty Ltd

44 Lexia Place3170 MulgraveDetails to location

at Mercedes-Benz Careers E-Mail: [email protected]

Apply

📌 Marketing Specialist, Vans (Mulgrave)
🏢 Mercedes Benz
📍 Mulgrave