This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.
About the Role:
- Provide frontline support through multiple communication channels.
- Deliver timely, consistent, and compliant support services.
- Maintain a strong customer-focused approach across all interactions.
- Work collaboratively within the team to achieve service delivery outcomes.
- Liaise with other support teams to ensure seamless issue resolution.
- Investigate and resolve complex technical and application incidents.
- Identify, document, and report improvement opportunities
Key Skills:
- Solid customer service and communication skills
- Incident and request management experience
- Troubleshooting of applications and technical issues
- Stakeholder engagement and relationship management
- Teamwork and collaboration
This position is full time, on-site from the office in Ballarat.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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Chandler Macleod is an Award-Winning Company.
2026 Winner Equity, Inclusion and Diversity
Clean Energy Council
2026 Platinum Sustainability Rating
EcoVadis
2025 Winner RPO/MSP Company of the Year
TIARA Awards
2025 Winner Excellence in Safety Culture
RCSA Awards
2025 Social Enterprise Certification
Social Traders
2024 Client Service of the Year Finalist
APSCo Awards
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Chandler Macleod acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.