About us

Connected Well is a medical support services organisation, supporting General Practice (primary health care) in Canowindra. Our main client is a popular rural GP who delivers pro-active, carefully-planned care of patients with chronic conditions. From September 2026, we will be working towards supporting a new acute-only clinic that complements our GP’s focus on chronic care.

We are a small team looking for additional staff to share reception and patient-journey tasks. We are happy to provide full training to the right people. We are looking for people who are friendly, reliable, organised and willing to learn.

The positions are on a casual basis with varying shifts on a fortnightly roster with up to 20 hours per fortnight. The hours may increase in line with the growth of the business. The ideal candidates would be available to start mid to late September.

Essential Criteria

- Experience with computers and fluent typing

- Flexible availability

- Australian permanent residency required

Highly Regarded

- Experience of working remotely as part of a team using instant messaging and email

- Medical reception experience highly regarded but not essential

- CPR Certificate (or willingness to obtain)

Qualifications & experience

- Proven ability to problem-solve and multitask, with great organisational skills

- Ability to quickly grasp new concepts and retain information

- Ability to confidently work autonomously but cooperatively





- Willing to try new ways of doing things in the pursuit of better outcomes

- Able to engage the public in a bright, friendly manner whether they deserve it or not

Tasks & responsibilities

- Negotiate with patients on behalf of the GP

- Manage patient interactions and expectations

- Reception on clinic days

- Phone reception sessions

- Manage incoming and outgoing communications

- Be responsible for engaging with the ‘journey’ of a sub-set of patients, including recalls and reminders

- Liaise with the practices of other Health Professionals and other medical industry organisations

- Learn the sections of the Medical Benefits Schedule which apply to General Practice

- Pre & post clinic setup & pack up on clinic days

- Facilitate payment (including handling cash)

- Use IT systems including Bp Premiere & Microsoft 365 suite

Perks

- You will be paid as a Support Services Level 2 under the Health Professionals and Support Services Award [MA000027] with the view of moving to a Level 3 after an initial training has been completed

- Flexible, cover-each-other rostering

- Supportive team

- Get exposure to cutting-edge model of patient care

- Work with people who care about what they do and are finding ways to improve

Restrictions

- This position is not open to people who are connected to our patient population by long-term family and social ties.

📌 Medical Support Clerk (Primary Care) (Canowindra)
🏢 Connected Well P/L
📍 Canowindra