Are you an organised, friendly and people-focused person who thrives in a busy environment?

Newcastle Health Enterprise is looking for a full-time Medical Receptionist to join our friendly, family-orientated team in Charlestown.

We are a busy paediatric medical practice providing a range of specialist services to children and their families. Our days are fast-paced and varied, with high-volume patient interaction, administration and problem-solving balanced by a supportive team environment and a great workplace culture.

This is a role where you will always be kept busy – no two days are exactly the same!

About you

The successful applicant will be someone who:

- Is reliable, punctual and takes responsibility for their work

- Has excellent customer service and communication skills

- Is kind, compassionate and genuinely enjoys helping people

- Is confident and comfortable interacting with children, parents and medical professionals

- Is computer savvy and comfortable learning new software and systems

- Has exceptional attention to detail and takes pride in getting things right

- Is highly organised and able to manage competing priorities

- Has excellent time-management skills and works efficiently

- Is a keen problem solver and troubleshooter

- Can use initiative and doesn’t need to be told what to do at every step

- Works well as part of a team and is happy to jump in and help wherever needed

- Is ethically and morally sound, trustworthy and professional

- Is comfortable working in a busy paediatric medical environment

- Takes pride in providing a positive experience for every patient and family who walks through our doors

What you’ll be doing

Your role will be varied and will include:





- Welcoming and assisting patients and families

- Answering phones and responding to patient enquiries

- Booking and managing appointments

- Processing referrals and patient paperwork

- Patient billing and payments

- Managing emails and day-to-day correspondence

- Communicating with GPs, specialists and other healthcare providers

- Maintaining accurate patient records

- Managing recalls, follow-ups and administrative tasks

- Supporting our doctors, nurses and allied health team

- Problem-solving and troubleshooting throughout the day

- General reception and administrative duties

Why join us?

We genuinely believe that a outstanding team makes a great workplace.

We are a close-knit team who work hard, support each other and have plenty of fun along the way. We value kindness, teamwork, reliability, initiative and a good sense of humour.

You will be joining a workplace where your contribution matters, where everyone pitches in, and where we take pride in providing a high level of care and service to our patients and their families.

If you are looking for a role where you can stay busy, be part of a great team and make a difference to the experience of children and their families, we’d love to hear from you.

The details

Position: Full-time Medical Receptionist
Location: Charlestown, NSW
Hours: Full-time, Monday–Friday
Industry: Paediatric Specialist Healthcare

Previous medical reception experience will be highly regarded, however, the right person and the right attitude are just as important to us as experience.

Applying

Please apply ONLY at the following link, applications directly through seek will not be viewed - https://newcastlehealthenterprise.com.au/employment/

📌 Experienced Medical Receptionist in Busy Paediatric Practice (Charlestown)
🏢 Ear Nose Throat Newcastle
📍 Charlestown