Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.

We’re looking for a Dispatch Officer to join our Courier Operations team. Reporting to the Operations Manager/Supervisor and working closely with the Courier Manager, this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‑paced environment, enjoy real‑time decision‑making and are passionate about safety, compliance and service excellence — this role is for you.

Why Join Us?

- Market-competitive salary: $70,000 - $85,000 + super

- Vibrant culture: Birthday Celebrations, social events and MORE!

- Room to grow: Ongoing training, development and real career progression

What You’ll Do:

- Allocating courier jobs efficiently to ensure 80% of deliveries are completed within agreed timeframes

- Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance

- Communicating clearly and professionally with sub‑contractors

- Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits





- Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks

- Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels

- Submitting accurate ring backs and job updates to keep customers informed of delivery progress

- Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours

- Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors

- Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)

- Escalating incidents, near misses and safety concerns and assisting with investigations when needed

Skills & Experience:

- Strong communication and decision‑making skills

- High attention to detail and ability to manage competing priorities

- Confidence working in a live operational environment

- Ability to apply safety and compliance principles under pressure

- Previous dispatch, transport or logistics experience highly regarded - but not essential

- Full Australian working rights

How to Apply:

Click APPLY NOW through SEEK!

📌 Dispatch Officer (Perth Airport)
🏢 Capital Transport WA
📍 Perth Airport