About the role

TRS is seeking an organised and delivery-focused Project Manager to lead new client set-ups from initial handover through to successful launch. This role is responsible for coordinating people, processes, systems and timelines to ensure every new client receives a smooth, qualified and well-managed onboarding experience. Acting as the main point of coordination between the client and TRS's internal teams, the Project Manager will establish clear project plans, manage dependencies, resolve issues and ensure all agreed requirements are delivered on time and to the expected standard.

Key responsibilities

- Work with the Operations Team and the Client Account Manager to define and build the project plan including project team members, delivery success checklist, key milestones, tasks and due dates

- Create and keep up-to-date the 'project log' used to internally track progress on active projects

- Lead status update calls with internal and client sponsors either 'on demand' or scheduled weekly standing Microsoft Teams Calls with the client and client account manager

- Follow up with internal team members responsible for delivery of tasks on time to meet the deadline

- Escalate risk or scope creep to the Chief Operating Officer and Client Account Manager that could impact the due delivery date

- Escalate risk or slippage to the client and client account manager that would delay the original communicated due date

- Conduct the internal sign-off meeting with the Operations Manager, Chief Operating Officer and Client Account Manager to validate everything on the predefined project success checklist has been delivered and ongoing billings can commence

- Chair the client sign-off meeting with the client and the Client Account Manager against the predefined project success checklist

- Ensure internal project team members have documented their work along the way either through the tRS Fundamentals (client knowledge base) and/or Confluence (internal knowledge base)





- Ensure the project is scored with the client and client account manager and post implementation success stories are captured / documented where relevant

About you

- Demonstrated experience managing client onboarding, implementation or operational projects

- Strong project planning, organisation and time-management skills

- Excellent written and verbal communication skills

- Proven ability to manage multiple stakeholders, priorities and deadlines

- Strong attention to detail and commitment to delivery quality

- Experience identifying and managing project risks, issues and dependencies

- Confidence leading meetings and communicating with clients and senior stakeholders

- Ability to translate client requirements into clear actions and deliverables

- Proficiency with project-management, collaboration and reporting tools

- Ability to work independently while contributing effectively across teams

- Australian work rights are required. Employment sponsorship is not available

Benefits

- Competitive graduate salary with performance-based incentives

- Structured onboarding, training, and mentoring from experienced SaaS and data professionals

- Hands-on experience with enterprise-grade data and AI platforms

- Hybrid working model (home and Surry Hills office – 7 minutes from Central Station)

- Clear career progression into Senior Account Manager roles

- Exposure to real-world data challenges across multiple industries

About us

TRS is a fast-growing Australian SaaS company delivering enterprise-grade, AI-driven analytics platforms to over 100 leading retail organisations across Australia and New Zealand such as Camilla, Zimmermann, Decjuba, Aje, Bec & Bridge, Sarah & Sebastian, Sportscraft, Mac Pac, and MJBale. Our platform provides clients with real-time analytics across multiple data sources, including sales, customers, products, inventory, payroll, ecommerce, and foot traffic. New AI-powered features are released regularly to enhance insight generation and decision-making.

📌 Project Manager (Surry Hills)
🏢 The Retail Score
📍 Surry Hills