The Company

Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services.

They are currently seeking a motivated Call Centre professional to join their high-performing and dynamic team in an exciting 6 month contract opportunity based in the Sydney CBD.

The Job

Reporting through to a Team Leader, you will be responsible for the following duties:

- Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process customer applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support,



including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.

You

To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

- Minimum 12 months’ experience in a call centre setting.
- Experience working in the local or state government sector is desirable.
- Robust written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Demonstrated customer service skills with strong attention to detail.

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📌 Call Centre Officer | NSW Government (City of Sydney)
🏢 SB Recruitment
📍 City of Sydney