Customer Support Administrator Monday to Friday 5 + hrs a day

The position is offered to work in our home office located at Elanora QLD 4221, on a part-time basis. Working Monday to Friday, 5+ hrs per day hours per week, 8.30 to 2.30 pm AEST.

SHEPHERD FILTERS is seeking an experienced office administrator to join our team. This is a newly created position for our growing business, and we are looking for someone who can be an integral part of our team.

Your responsibilities will include:

- Assisting the management team
- Interact with clients and potential customers by phone, e-mail, etc.
- Processing of orders, including packing orders, invoicing customers, and shipment tracking
- Taking calls and documenting information, ready to be passed on to the relevant team member
- Data Entry - maintaining internal spreadsheets, portals (i.e. FedEx TNT and Couriers Please), and our CRM (Bigin)

Requirements:

- Robust organisational, and administrative skills with a minimum of 3 years ofexperience
- Good communication skills (ability to answer phones with assertiveness)
- Willingness to learn and to follow instructions
- Ability to work autonomously & as part of a team




- Attention to detail and high level of accuracy(high volume efficient data entry)
- Proficient with computers (Microsoft Office Suite and CRMs)
- Experience with QuickBooks and Xero is desirable
- Contributing to the efficient running of daily operations
- Reliable, punctual and solid work ethic
- Some physical activity is involved as part of this role (pre-loading our filters and shipping them to new customers)
- Access to a reliable form of transport/Driver’s License

Our perks:

- Development Opportunities: Access various courses and development programs
- Flexibility: Once trained, you will also be able to work remotely when suitable to the business
- Rewards & Recognition: We celebrate high performance with employee rewards and incentive schemes.

Remuneration:

- $33 per hour with increases once relevant milestones are met

Important

The first 1–2 months are about learning systems, processes, and how we operate.

This is an admin-first role initially, with the opportunity to grow into more responsibility over time.

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📌 Customer Support Administrator Monday to Friday 5 + hrs a day (City of Gold Coast)
🏢 SHEPHERD FILTERS
📍 City of Gold Coast