What You’ll Be Doing

- Supporting the creation and delivery of product, destination, sales and process training.
- Delivering engaging training sessions and presentations to Reservations and Guest Services colleagues.
- Leading induction and follow-up training for new starters when required.
- Providing one-to-one coaching and development to Reservations colleagues.
- Carrying out live listening and providing constructive feedback to help colleagues develop their sales and customer service skills.
- Working closely with Team Leaders and the Training & Development Manager to identify development needs and ensure these are effectively addressed.
- Managing the induction, system and product training of Future Cruise Sales Managers.
- Providing ongoing system training and support, including I Travel system integration.
- Ensuring Future Cruise Sales Managers make bookings accurately and in line with required procedures.
- Building strong relationships with our onboard sales teams and acting as an effective two-way communication channel.
- Communicating reservations information, sales campaigns and key messages to onboard cruise sales colleagues.
- Supporting the development and maintenance of training materials, safety & quality manual documentation and departmental processes.
- Researching new training approaches and materials to continuously improve our learning and development offering.
- Supporting staff ship visits, educational trips, consumer cruise shows and other events where required.
- Providing Reservations support during peak periods and assisting the wider team as required.

About You

- Previous experience in training, coaching or developing colleagues.
- Experience within a sales and/or customer service environment.




- Excellent communication and presentation skills, with the confidence to engage people at all levels.
- A strong understanding of sales and customer service principles.
- The ability to motivate others and lead by example.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage a varied workload.
- Good working knowledge of Microsoft Office, including PowerPoint.
- A high level of product and process knowledge, with the ability to quickly understand and communicate complex information.
- A flexible and team-oriented approach, with a willingness to support the wider department when required.
- Experience within the travel or cruise industry would be advantageous, as would knowledge of our products and onboard operations.
- Qualifications in Customer Service, Contact Centre Operations, Leadership & Management, Coaching or Training would be desirable. However, we’re equally interested in candidates who can demonstrate the right experience, skills and passion for training and development.

This is a temporary, part-time role, working 21 hours per week.

Fred. Olsen Cruise Lines offer a wide range of benefits including Axa Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises,



plus retail discounts and cash back incentives through our Boost Benefits scheme.

Attached to this advert you will find a full job description and details of our Company benefits on offer.

Our Values

- We are caring - “We trust and care for each other, our guests and our environment” Always deliver a warm and friendly welcome, always make time to listen, look out for each other’s safety, security and well-being, strive to protect the environment for future generations.
- We are positive - “We live and share a positive attitude” Motivate each other with positive energy, always see the opportunities in new ideas, believe it’s better to learn than never try, always look for ways to add value and make a difference.
- We are real - “We are always ourselves and respect others” Bring our real selves to work and perform, respect and embrace all our different personalities and cultures, have the courage to admit when we are wrong and have the strength to act on it, have a voice and encourage open, honest communication.
- We are a team - “We are more than a team; we are a family” Share experiences and learn from each other, adapt, respond and pull together to drive results, together we recognise and celebrate our achievements.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

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📌 Training & Development Coordinator (City of Ipswich)
🏢 Allscreens Nationwide
📍 City of Ipswich