Work with a renowned financial institution

- Be part of a high-performing, professional team
- Fixed Term Contract - 4 days a week, Monday to Thursday
- Melbourne | Land of the Wurundjeri people

Overview

An exciting opportunity to join a high-performing Guest Relations team within CBRE's Global Workplace Solutions (GWS) division, supporting the prestigious account. This is Fixed Term Contract, 4 days a week, Monday to Thursday in a rapid-paced role within a premium corporate environment.

About CBRECBRE is the world's leading commercial real estate services and investment firm, servicing over 90% of Fortune 100 companies globally. The Global Workplace Solutions (GWS) division brings together industry-leading professionals focused on innovation, client service excellence, and employee development.

About the Role

You will be responsible for delivering exceptional day-to-day Guest Relations operations, ensuring all client requirements are met to the highest standard.

This role supports the Melbourne Guest Relations Team, working closely with the Senior Associate and the Guest Relations Manager to maintain professional standards, systems, and service delivery excellence.

What You'll Do:Operations & Service Delivery

- Support daily Guest Relations operations including:
- Reception desk management
- Meeting room suites

- Ensure consistent adherence to professional and operational standards
- Maintain presentation and functionality of reception and client-facing areas

Client & Stakeholder Engagement

- Build strong relationships with internal teams, clients
- Understand stakeholder requirements to align service delivery and maximise value
- Provide timely client feedback and resolve concerns professionally

Client & Stakeholder Engagement

- Build strong relationships with internal teams, clients
- Understand stakeholder requirements to align service delivery and maximise value
- Provide timely client feedback and resolve concerns professionally





Guest Experience

- Welcome and assist clients and visitors
- Announce guest arrivals and escort visitors where required
- Deliver a high-quality, professional front-of-house experience

Meeting & Event Coordination

- Manage the Meeting Room Booking System (MRBS) including:
- Bookings, cancellations, and amendments
- Proactive planning for upcoming meetings

- Coordinate:

- Catering
- Audio-visual requirements
- Room set-ups and pack-downs

- Assist in organising client events, including:

- Function planning and logistics
- Vendor coordination
- On-site event supervision

Team Support & Coordination

- Assist with daily operational coverage as and when required

Administrative Duties

- Assist with project work and reporting as required

Health, Safety & Workplace (HSE)

- Ensure compliance with WHS (Work Health & Safety) policies
- Report incidents within required timeframes

What You'll Need:

- Strong organisational and time management skills
- High attention to detail
- Excellent communication skills (verbal and written)
- Professional presentation and customer service approach
- Ability to prioritise, delegate, and manage multiple tasks
- Strong problem-solving and complaint resolution skills
- Experience in:
- Corporate reception, or
- Five-star hotel environment

Why CBRE

At CBRE, we create workplaces where people and businesses thrive. You will be part of a professional, collaborative team that values safety, service excellence, and continuous improvement. This role offers hands-on exposure within a global organisation and the opportunity to build a strong foundation in facilities management within the ANZ market.

Applicant AI Use Disclosure

CBRE values human interaction in understanding each candidate's experience, skills, and aspirations. We do not use artificial intelligence tools to make hiring decisions. Candidates are encouraged to disclose any use of AI tools during the application or interview process.

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📌 Guest Relations Receptionist (Melbourne)
🏢 Cbre
📍 Melbourne