Ready to join a company that's helping thousands of Australian families achieve their dream of home ownership?

Metricon Homes, Australia's award-winning leader in residential building, is seeking a friendly, proactive, and customer-focused professional to become the welcoming voice of our national business.

As the first point of contact, you'll connect with customers and support stakeholders across the organisation, playing a key role in delivering the exceptional service experience Metricon is known for.

Why you'll love working with us:

- Work for a recognised industry leader
- Supportive team culture where your contribution matters
- Opportunity to build valuable customer service and business experience
- Monday to Friday role with 7.5 hour shifts between 8am and 6pm

Reporting to the Customer Engagement Team Leader, your responsibilities will include:

- Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
- Demonstrate a superior customer service capability - prioritising the customer experience at all times
- Provide personalised customer service of the highest level, building rapport for sales and general enquires
- Assist existing customers through their building journey
- Ensure best practice customer experience initiatives, aligned with company policies and values at all times
- Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
- Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties




- Build sustainable relationships of trust through open and interactive communication with customers and stakeholders; and
- Achieve personal and team KPI targets.

Metricon will offer you:

- Stylish and fun environment at our brand new Notting Hill Office
- Free onsite parking
- Be supported by a Management Team that has a Culture Where You Matter
- On-going learning and development opportunities to help build your skills and reach your potential
- Metricon Homes – Australia’s largest Home Builder for the 10th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
- Attractive housing discounts on our award winning homes.

The successful candidate will have:

- Highly developed communication skills: Authentic, clearly articulated and cooperative interactions with customers, team members and stakeholders; both verbal and written
- Proven customer service skills: Ability to build relationships, gain trust & rapport
- Ability to work autonomously and as part of the team
- Organisational awareness
- Ability to prioritise and manage workload
- A commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey
- Customer orientation and the ability to adapt/respond to different customers and enquiry types
- Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken
- The capacity to multi-task, set priorities and meet deadlines; and
- Understanding of the building industry and customer journey is desirable.

This role requires a national police check to be undertaken by the successful applicant

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📌 Customer Engagement Associate (Australia)
🏢 Metricon
📍 Australia