Connect One Recruitment - St Leonards Park NSW

- Multiple Contract Opportunities (Contractor and full time)
- Level 1 Desktop & End User Support

We are currently seeking expressions of interest from Level 1 Desktop Support Analysts for a number of upcoming opportunities.

Working within a large, complex enterprise environment. These roles will provide hands-on, onsite support to end users across desktop devices, applications and associated IT equipment. You will be responsible for resolving Level 1 incidents and service requests, preparing and deploying devices, and providing effective front-line technical support.

Sydney Lower North Shore

- Multiple Contract Opportunities (Contractor and full time)
- Level 1 Desktop & End User Support

We are currently seeking expressions of interest from Level 1 Desktop Support Analysts for a number of upcoming opportunities.

Working within a large, complex enterprise workplace. These roles will provide hands-on, onsite support to end users across desktop devices, applications and associated IT equipment. You will be responsible for resolving Level 1 incidents and service requests, preparing and deploying devices, and providing effective front-line technical support.

Key Responsibilities

- Provide Level 1 onsite desktop and end-user support.
- Log, triage, troubleshoot and resolve incidents and service requests.
- Support Windows-based desktops, laptops and Microsoft Office applications




- Troubleshoot common PC, LAN and peripheral issues.
- Administer user and computer accounts within Microsoft Active Directory.
- Provide support within Microsoft SCCM environments.
- Configure, prepare, install and deploy desktop devices and associated equipment.
- Assist with meeting room, conference room and related technology support.
- Escalate unresolved technical issues in accordance with established support processes and SLAs.

Essential Requirements

- Previous experience providing Level 1 Desktop Support within a medium to large organisation.
- Hands-on experience troubleshooting Windows PCs, laptops and LAN-related issues.
- Experience supporting Microsoft Windows and Microsoft Office environments.
- Experience administering Active Directory user and computer accounts.
- Exposure to SCCM / Microsoft endpoint management technologies.
- Experience working within an incident and service request environment.
- Experience deploying, replacing and configuring desktop hardware and peripherals.
- Ability to provide onsite support and work directly with end users.

These roles are expected to be onsite-focused contract opportunities based around Sydney's Lower North Shore.

Further information regarding contract duration, commencement dates and rates will be provided to shortlisted candidates as it becomes available.

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📌 Desktop Support Analyst | Multiple Opportunities (City of Sydney)
🏢 Connect One Recruitment
📍 City of Sydney