Renaissance Dermatology Pty Ltd - Doncaster VIC

This is a hands-on leadership position in a busy dermatology practice. You will lead and support the reception team while remaining actively involved in the day-to-day operation of the front desk. Working closely with dermatologists, clinical team and practice management, you will help ensure the practice runs smoothly and patients receive a consistently high standard of service.

Key responsibilities

- Lead, support and mentor the reception team, providing guidance and day-to-day direction.
- Coordinate daily reception operations and ensure adequate coverage and workflow.
- Deliver a welcoming, professional and patient-focused experience from arrival through to departure.
- Manage patient appointments, bookings, cancellations, recalls and waitlists efficiently.
- Coordinate doctor and treatment schedules and assist with managing appointment flow.
- Handle patient enquiries by phone, email and in person in a professional and timely manner.
- Support the team with Medicare/DVA payments, invoicing and other administrative processes.
- Ensure reception procedures and practice policies are consistently followed.
- Assist with training and onboarding new reception team members.
- Monitor the quality and efficiency of reception processes and identify opportunities for improvement.
- Manage difficult or sensitive patient interactions professionally and elevate issues when appropriate.
- Maintain patient confidentiality and ensure privacy and professional standards are upheld.
- Liaise effectively with doctors, nurses, practice management and other team members.
- Assist with other ad-hoc administrative tasks as required.




- Contribute to a positive, cooperative and professional workplace culture.

About you

- Has previous experience in a medical, specialist or private healthcare reception environment.
- Has demonstrated experience leading, supervising or mentoring a team.
- Is confident managing a busy reception environment and competing priorities.
- Has excellent communication and interpersonal skills.
- Is highly organised, reliable and detail-oriented.
- Works well collaboratively, is capable of working independently and taking initiative.
- Has a genuine commitment to patient care and service excellence.
- Is confident handling sensitive or challenging conversations.
- Can work calmly and professionally under pressure.
- Has strong computer and administrative skills and is comfortable learning practice management systems.
- Understands the importance of privacy, confidentiality and professional standards.
- Previous experience in dermatology, specialist medical or surgical practice.
- Experience with Medicare/DVA and private billing.
- Experience with Zedmed.

What we offer

- Work in a modern, purpose-built dermatology practice
- A supportive and collaborative team environment.
- An opportunity to take ownership of the reception function and make a meaningful contribution to the patient experience.
- Ongoing professional development and opportunities to grow within the practice.
- Convenient location opposite Westfield Doncaster
- Staff discounts on skincare products and treatments.

If you're passionate about healthcare and want to make a key contribution in a supportive, patient-focused clinic, we'd love to hear from you.

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📌 Reception Team Leader (City of Manningham)
🏢 Renaissance Dermatology
📍 City of Manningham