Customer Service Representative in Building Products

Customer Service Representative | Building Materials

Seeking a Customer Service Representative to provide efficient issue resolution and operational coordination for a specialist in building materials supply. This is a permanent full-time role offering an autonomous, supportive work environment based in Dandy.

About the role

- Requirements: experience in building materials, construction, or trade-related services, strong communication and coordination skills, and a valid driver’s licence (to get to work)
- Salary range: approximately $70,000 to $80,000 per annum.

Key responsibilities

- Serve as the main contact point for coordinating customer and onsite service concerns related to building materials installations.
- Collaborate directly with site professionals such as builders and tradespeople to identify and resolve product-related issues via phone and email.
- Manage the scheduling and prioritisation of a small onsite maintenance and service team to ensure effective site visits.
- Coordinate with internal departments to deliver timely responses to customer inquiries and service requests.
- Document and maintain thorough communication records related to service coordination tasks.
- Complete an initial training and transition period to develop comprehensive product knowledge and site understanding.

Why consider this role?

This role offers more than typical customer service duties.



You will take ownership of service coordination and problem resolution by working closely with field teams and internal stakeholders. This position combines customer service with operational management, ensuring onsite issues are addressed quickly and effectively. You will receive dedicated training and mentorship to build your technical expertise in building materials.

About your next employer
A well-established building materials supplier with a focus on supportive management, autonomy, and practical teamwork. You will be empowered to lead key coordination activities between onsite maintenance personnel and customer contacts.

What you need for success

- Proven background in customer or service coordination within construction, building supplies, or related trade environments.
- Excellent communication skills across builders, trades teams, and internal collaborators.
- Strong organisational ability to effectively prioritise multiple service tasks.
- Permanent residency status in Australia.

Benefits include

- Competitive remuneration within the specified salary range plus superannuation.
- Comprehensive onboarding and ongoing support.
- Autonomous role reporting directly to senior leadership.
- A varied role combining customer service, problem-solving, and operational duties.
- Opportunity to contribute within a respected supplier operating in Victoria's metropolitan region.

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📌 Customer Service Representative in Building Products (City of Greater Dandenong)
🏢 MACRO Recruitment
📍 City of Greater Dandenong