Be part of something new at City Beach Castle Towers!

Our brand-current City Beach Castle Towers store is opening on 16 October , and we're looking for an experienced Retail Supervisor to join our leadership team and help bring the store to life from day one.

As a Retail Supervisor, you'll play an important role in launching the new store, working alongside the Store Manager and Assistant Store Manager to build our team culture, establish high standards and create an exceptional City Beach experience for our customers.

You'll lead from the front, inspiring and supporting the team to deliver outstanding customer service, strong product knowledge and personalised solutions for every customer. You'll also support the leadership team across daily store operations, visual presentation, stock management and achieving key business objectives.

This is more than just a leadership role — it's an opportunity to be part of the opening team and help shape the success of our brand-new Castle Towers store from day one.

What you'll be doing:

- Create a customer-focused culture through a supportive, development-driven environment that enhances both team and customer experiences.
- Support store operations, including stock management, shrinkage reduction, store presentation, promotions, and sales readiness.
- Collaborate with store leadership to achieve KPIs in Sales, People, Compliance, Visual Merchandising, and Wages.
- Maintain high standards of store and stockroom presentation.
- Demonstrate strong product knowledge to guide and assist customers.
- Work with leadership teams to drive store budgets and targets, contributing to results and customer satisfaction.
- Lead shifts, handling opening/closing, cash, security,



and team supervision.
- Provide feedback, coaching, and training to team members, reporting outcomes to leadership.
- Ensure a protected, compliant, and positive work environment, following all WHS and company policies.
- Uphold company policies and employment standards, escalating issues to leadership as needed.

What we are looking for:

- Experience in a customer-facing retail, hospitality, or service environment.
- Ability to drive sales performance and manage operations to achieve targets and KPIs.
- Developing leadership skills with the ability to motivate, coach, and develop a team.
- Energetic, enthusiastic, and hands‑on approach to store operations and team engagement.
- Strong communication and interpersonal skills.

The benefits:

- Enjoy a 40% team member discount for you, your friends and family to access.
- We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:
- Access to a free Employee Assistance Program.
- 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
- Discounts on Studio Pilates Class Passes.
- Complimentary consultations with Westpac.
- 7% discount on Medibank private health insurance.
- Up to 15% off at Strike Bowling & Holey Moley.
- Beach parties ($100 – $300 gift cards up for grabs for best dressed).
- Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
- Awesome in-store competitions and sales incentives.
- Prezzee Gift Cards for major milestones and yearly anniversary certificates

Please note, City Beach Australia reserves the right to close the applicant portal at any time.

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📌 Retail Supervisor - Castle Towers (The Hills Shire)
🏢 City Beach
📍 The Hills Shire