We are partnering with an established Australian organisation seeking an experienced Workplace Technology Lead to strengthen its end‑user technology and support capability during an important period of transition.

This is a broad leadership role spanning service desk operations, workplace engineering and the overall employee technology experience. You will lead a multidisciplinary internal team and ensure the organisation receives dependable, responsive and customer‑focused technology support.

The role will initially be engaged on a contract basis, with a genuine pathway to permanent employment.

The opportunity

You will take ownership of service desk and workplace technology delivery across a 24x7 support environment. Your remit will include end‑user support, endpoint services, collaboration technology, device management and relationships with key technology partners.

Working closely with technology leaders and business stakeholders, you will improve service performance, develop team capability and create a more consistent and effective workplace technology experience.

Key responsibilities

- Lead, coach and develop a blended technology support team.
- Oversee service desk and workplace technology delivery.
- Improve service levels, resolution performance and customer satisfaction.
- Strengthen operational processes, documentation and knowledge management.
- Align workplace engineering with service desk and business requirements.
- Drive standardisation, automation and service simplification.
- Oversee endpoint, collaboration and workplace technology services.
- Manage workloads,



service coverage and operational priorities.
- Provide leadership through technical and service escalations.
- Manage relationships with vendors and service providers.
- Maintain appropriate risk, security and compliance standards.
- Build trusted relationships across technology and the broader business.

About you

You are an experienced workplace technology or service operations leader who combines strong people management with broad technical credibility.

You will bring:

- Leadership experience across workplace technology, EUC or service desk operations.
- A strong record of developing people and improving team performance.
- Experience leading an internal, multidisciplinary support function.
- Broad knowledge of endpoint, collaboration and end‑user technologies.
- Experience using operational metrics to improve service outcomes.
- A practical understanding of workforce planning and service coverage.
- Solid vendor and stakeholder management capability.
- A customer‑focused, pragmatic and collaborative leadership style.
- The ability to introduce structure and build capability in a changing environment.

This opportunity will suit someone who enjoys remaining close to their team, solving operational problems and creating a workplace technology service that genuinely supports the business.

Why consider this opportunity?

- Broad ownership across support and workplace technology.
- Visible role with access to senior technology stakeholders.
- Opportunity to shape and strengthen an evolving capability.
- Initial contract with a genuine pathway to permanent employment.

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📌 Workplace Technology Lead (City of Sydney)
🏢 Marlin Human Capital
📍 City of Sydney