With over 50 years of experience across residential and commercial heating and cooling, Coldflow offers amazing career opportunities across various sectors.

We're looking for a Customer Service Officer to join our team based in Clayton .

Reporting to the Service Manager, you'll work as part of a team to deliver reliable, high-quality and proactive service to customers, focusing on coordinating service orders and enquires.

Your responsibilities will include:

- Organising quotes and arranging servicing dates with customers;
- Scheduling;
- Assisting with warm sale leads; and
- Liaising and coordinating with Service Technicians;

About You:

- You're proactive, organised and flexible;
- You have high level customer service skills;
- You're an excellent communicator;
- Solid attention to detail and accuracy;
- Professional and friendly demeanour;




- You're able to build strong working relationships; and
- You're a great team player.

Your experience:

- Customer service experience within a call centre or customer service role, ideally within a trade-based environment;
- You've had experience working in a fast-paced environment and you flourish when the pressure is on; and
- Whilst not essential, exposure to the HVAC industry would be highly regarded.

Proficient in using office software, including MS Office Suite (Word, Excel, PowerPoint, Outlook).

What's on offer:

- Fast-paced environment;
- Friendly and social team culture;
- Training and Career development opportunities.

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📌 Customer Service Officer (City of Monash)
🏢 Coldflow Airconditioning
📍 City of Monash