Senior Contact Centre Specialist – Genesys & Nuance (Hybrid) (Canberra)

Senior Contact Centre Specialist – Genesys & Nuance (Hybrid) (Canberra)

17 Aug
|
Optus
|
Canberra

17 Aug

Optus

Canberra

Optus is seeking a Senior Contact Centre Engineer to manage critical contact centre platforms for a Federal Government customer. You will provide Level 2/3 support across voice, dialler, and analytics, troubleshoot complex issues, and drive improvements in an Agile/ITIL setting.

Working with technologies such as Genesys Cloud CX/Engage and Nuance, you will collaborate with customers and vendors, ensure platform security and reliability, and participate in automation and knowledge sharing

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📌 Senior Contact Centre Specialist – Genesys & Nuance (Hybrid) (Canberra)
🏢 Optus
📍 Canberra

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