The City Assist team are the first point of contact at Warrnambool City Councils Civic Centre (main offices). They attend to a large number of queries daily via face to face, phone calls, emails and the online chat function. There are currently multiple positions available within City Assist; one Permanent Part Time (32 hours per fortnight) and additions to the Casual pool. The successful candidate will communicate with a variety of stakeholders in order to provide quality customer service to all residents, ratepayers and other external customers.

To be successful in this position you will have:

- High attention to detail while working in a rapid‑paced environment.
- Well‑developed verbal, written, and interpersonal communication skills.
- Demonstrated proficiency in using computers and customer‑service–specific software.
- Capacity to acquire a thorough knowledge of Council services, processes,



and procedures.
- Availability to cover early morning and opening shifts.

Position Hours/Remuneration
The Permanent Part time (32 hours per fortnight) position currently offers an hourly rate of $37.15 per hour + superannuation.

Casual position currently carries an hourly rate of $46.44 per hour (inclusive of 25% casual loading) + superannuation.

To Apply
To apply for this opportunity, please click Apply Now on the Warrnambool City Council website.

Applications close: 5.00pm Sunday 2 August 2026

Questions
If after reading the position description you have further questions please contact Louise Mauriks, Coordinator City Assist, on 03 5559 4940 or [email protected].

📌 Administration Officer City Assist (Warrnambool)
🏢 Warrnambool City Council
📍 Warrnambool