Join Hope Circle and Make a Meaningful Difference

Hope Circle is a registered NDIS service provider committed to delivering flexible, person-centred supports that empower people with disability to live lives shaped by their strengths, rights, and choices. We take a holistic approach to support, working alongside clients, families, and professionals to improve quality of life and build genuine independence.

As we continue to grow, we are seeking a passionate and experienced leader to join our team in a pivotal role that supports high-quality service delivery, strong teams, and positive client outcomes.

About the Role

This is a Perth - based, work from home position. Regular travel within Perth metropolitan areas will be required to attend clients and stakeholder meetings, networking events, and other appointments as needed.

In this leadership role, you will play a key part in shaping service excellence across Hope Circle. You will lead and support Team Leaders, oversee day-to-day operations, and work collaboratively with stakeholders to ensure services are delivered safely, effectively, and in line with best practice and NDIS requirements.

As a key representative of Hope Circle in Perth, you will also build professional networks, promote Hope Circle services, strengthen referral pathways, and identify marketing opportunities.

This is an exciting opportunity for someone who enjoys leading people, improving systems, and making a real impact in the lives of individuals and families.

Key Responsibilities

- Lead and implement strategies to ensure consistent, high-quality service delivery across all programs

- Provide leadership and oversight to Team Leaders, supporting client goal achievement and outcomes

- Work collaboratively with families, health professionals, and external stakeholders to build capacity and independence





- Oversee day-to-day operations to ensure client needs are met in a timely and responsive manner

- Represent Hope Circle professionally with clients, families, referrers, and external partners

- Manage incidents, complaints, and performance matters in line with policy and required timeframes

- Monitor team performance, providing regular feedback, coaching, and development support

- Foster a positive, compliant team culture focused on best practice and continuous improvement

- Ensure accurate documentation, confidentiality, and compliance with privacy and NDIS requirements

- Contribute to quality, risk management, innovation, and organisational development initiatives

Corporate Responsibilities

- Demonstrate a strong commitment to Hope Circle’s Mission, Vision, and Values

- Contribute positively to team and organisational performance

- Adhere to the NDIS Code of Conduct at all times

- Comply with all organisational policies, procedures, and work practices

About You

You are a values-driven leader who is passionate about disability services and committed to delivering meaningful, person-centred support. You thrive in a fast-paced environment, lead with integrity, and enjoy working collaboratively to achieve shared goals.

Personal Qualities

- Adaptable, organised, and able to prioritise effectively

- Strongly client-focused and person-centred in your approach

- Ability to work autonomously and as part of a team





- Committed to social justice, inclusion, and valuing diversity

- High level of personal integrity and professionalism

- Strong problem-solving skills

- Cooperative and solutions-focused leadership style

Skills and Experience

- Genuine passion for supporting people with disability to achieve positive outcomes

- Strong communication and interpersonal skills, with the ability to engage effectively with clients, families, and professionals

- Ability to work independently and collaboratively within multidisciplinary teams in fast-paced environments

- Solid understanding of privacy, confidentiality, and compliance requirements

- Proven stakeholder engagement, relationship-building, and negotiation skills

- Effective conflict resolution skills

- Demonstrated leadership capability, including motivating teams and supporting performance

- Experience working to targets and driving continuous improvement

- Previous experience in a similar NDIS leadership role

Essential Requirements

- Valid Driver’s License

- Current Working with Children Check

- Current NDIS Worker Screening Clearance

Desirable

- Tertiary qualifications in business, disability, allied health, marketing, economics, medical, or a related field

- Experience supporting clients with forensic or complex backgrounds

Why Join Hope Circle?

At Hope Circle, you’ll be part of a supportive, values-driven organisation that genuinely invests in its people. We offer opportunities to lead, innovate, and make a lasting difference while growing alongside an organisation committed to quality, integrity, and positive change.

If you’re ready to take the next step in your leadership journey and want to be part of something meaningful, we’d love to hear from you.

📌 NDIS Service Coordinator (Perth)
🏢 HOPE CIRCLE
📍 Perth