Service Co-ordinator / Scheduler
Air Conditioning Industry

Mandurah, WA | $70,000–$80,000 + Super | Full-Time | Monday–Friday, 8:00am–4:00pm

Join one of WA’s most respected air conditioning companies.

Ford & Doonan Mandurah is a long-established, family-owned business with an outstanding reputation for quality workmanship and exceptional customer service. We are proud of the relationships we have built with our customers, our team and the local community, and we are looking for an exceptional person to join us.

We are seeking an organised, reliable and customer-focused Service Co-ordinator / Scheduler to become the heart of our Service Department.

This is a pivotal role where you will be the link between our customers, technicians, suppliers and manufacturers—keeping everything running smoothly while ensuring every customer receives the high level of service we are known for.

About the Role

Your day will include:

Scheduling and coordinating daily service and warranty bookings

Liaising with customers to arrange appointments and provide updates

Supporting our field technicians with job information, parts and scheduling

Ordering and tracking parts and warranty replacements

Processing warranty claims with manufacturers

Maintaining accurate service records and reports

Greeting customers in our showroom and professionally managing incoming phone enquiries

Working closely with our team to ensure jobs are completed efficiently and customers are kept informed throughout the process

About You





You will be someone who genuinely enjoys helping people and thrives in a fast-paced workplace.

Ideally, you will have:

Previous experience in a Service Co-ordinator, Scheduler or Administration role

Experience within the air conditioning, HVAC or broader trade/service industry will be highly regarded

Outstanding organisational and time-management skills

Exceptional customer service and communication skills

The ability to remain calm, professional and solutions-focused when handling challenging customer situations

Strong computer skills and excellent attention to detail

A proactive attitude with the ability to prioritise multiple tasks

Experience using Simpro (preferred but not essential)

A positive, reliable and team-focused approach with a genuine desire to help others

Why Join Ford & Doonan Mandurah?

Join one of WA’s most recognised and respected air conditioning brands

Become part of a friendly, supportive and experienced team

Enjoy a stable, long-term career with an established local business

Competitive salary package

A workplace where your contribution is genuinely valued and appreciated

If you are an organised problem-solver who enjoys helping people, building relationships and keeping a busy team running smoothly, we would love to hear from you.

To apply, please submit your Resume together with a Cover Letter telling us why you would be a great fit for our team.

For a confidential discussion, contact Sinead on (08) 9581 68***or 0409 463 ***.

Ford & Doonan Mandurah

📌 Service Co-Ordinator / Scheduler (Mandurah)
🏢 Ford & Doonan Stores
📍 Mandurah