IT Support Engineer (Level 2)
MSP · Microsoft 365 · Azure · Intune · Entra ID · Cybersecurity · Windows Server · Networking
This is a role built for a technically capable engineer who's solid across the Microsoft stack, keen to keep growing, and ready to do meaningful work across both support and projects in a close-knit team workplace.
The team works across Microsoft technologies, cloud, cybersecurity, automation, networking and infrastructure – so there's genuine variety in what you'll be working on day to day.
The role is primarily support-focused with some project involvement across cloud, security and infrastructure.
Location: CanberraPosition: Full-time, PermanentSalary: Up to $100,000 + SuperWork arrangement: Office-based with flexibility over timeOther requirements: Full Australian working rights
WHO ARE WE?We're a National MSP supporting businesses across a broad range of industries. We work across cloud, security, infrastructure and modern workplace technology.
WHAT WILL YOU BE DOING?Resolving escalated Level 2 technical issues across a diverse client baseAdministering Microsoft 365 environments – Exchange Online, Teams, SharePoint and OneDriveManaging Microsoft Entra ID, Conditional Access, MFA and identity securitySupporting and deploying Microsoft Intune, device compliance and endpoint managementTroubleshooting networking issues – firewalls, VPNs, DNS, DHCP, wireless and connectivityInvestigating and responding to cybersecurity alerts and incidentsDelivering Microsoft 365, Azure,



migration and infrastructure projectsAdministering Windows Server environmentsSupporting client onboarding and technology upgrades
WE NEED YOU TO HAVE…Solid hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint and OneDriveWorking knowledge of Microsoft Entra ID, Conditional Access and MFAExperience with Microsoft Intune and endpoint/device managementWindows Server administration experienceNetworking fundamentals – DNS, DHCP, VPNs, routing and firewallsGood communication skills – you can work directly with clients and explain things clearlyA proactive attitude and willingness to take ownership of issues through to resolutionMSP experience or exposure to multi-client environments (highly regarded)
IT'S NICE TO HAVE…Microsoft Defender and security product experienceExposure to Azure administrationPowerShell scriptingExperience with backup and disaster recovery solutionsAny Microsoft certificationsExperience delivering projects or contributing to migrations and infrastructure upgrades
TO BE CONSIDERED….Please apply online or email your CV directly to [email protected]. For further information, call 0485 858 848. Calls are welcome between 7am and 10pm. If unavailable, please leave a message and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only.
KEY SKILLS:L2 Engineer · MSP · Microsoft 365 · Exchange Online · Intune · Entra ID · Conditional Access · Azure · Windows Server · Networking · Cybersecurity

📌 Information Technology Support Engineer (Canberra)
🏢 Searchability®
📍 Canberra