At Bstore, we're a family-owned business that's been doing things a little differently since 2001. We've built our reputation on two things- great shoes and genuinely great service. One of the things we're most proud of is creating opportunities for our people to grow. Thanks to an internal promotion, we're now looking for someone to join our Customer Service team and continue delivering the exceptional support our customers expect.
The person who takes on this role will be the person who will keep our customer experience area running day-to-day. From answering customer queries to resolving issues and keeping things organised behind the scenes, you’ll be the steady hand making sure everything feels easy, consistent and customers are well looked after.
You’ll report into our Head of Ecommerce and be supported by the wider team, but you’ll have the space to manage your day and make the role your own.
In order to provide the best customer service possible to our customers on the east and west coast, this position's hours are Mon- Fri, 7am-3:30pm AWST.
What You’ll Be Doing
- Handling all customer enquiries- phone, email, online
- Ensuring every customer interaction reflects our “best friend service” standard
- Managing returns, exchanges and resolutions end-to-end
- Keeping system information and workflows up to date and matching company policies
- Spotting issues and working with the relevant team(s) to continuously improving how we handle them
- Making sure every customer feels heard, helped and valued
A Typical Day Would Look Like This
- Start the day by clearing emails and checking anything urgent
- Take a few calls- helping customers find the right shoes/ outcome
- Process returns and resolve any open cases
- Notice a recurring issue and suggest a better way to handle it
- Check in with the Ecommerce Lead on any updates or ideas
- Wrap up the day with everything in a good place for tomorrow