To provide fantastic customer care, deliver the highest operational standards and to adhere to all company Legal and Health and Safety obligations.

We want to create memorable visitor experiences for everyone who enter either of our buildings. It must be consistently brilliant and safe throughout their entire journey where they encounter genuine, warm and helpful team members each step of their way.

As a VET (Visitor Experience Team Member) you will exceed customer expectations and establish great working relationships with your colleagues that can be relied upon week in week out.

What We Need

We are looking for people who can play a vital role in the day-to-day operations of Perth Theatre and Concert Hall operating as a member of a high-performance team.

You will be required to be available to cover a range of shifts day-time, evening and weekends. You will be advised of your shifts in advance, they will vary each week depending upon the event which are programmed so you are required to be very flexible.

The Role

Job Title: Visitor Experience – Front of House Team Member

Status: 20 hours per week (Part time)

Reports to: Deputy Head of Events & Visitor Experience

Salary: £13.45 per hour

This role is not suitable for anyone who is currently studying – check our casual vacancies if this applies to you.

You will be based at both Perth Concert Hall and Perth Theatre and will be required to work across both spaces.

This job description details the principal purpose and main elements of the job at this time. It is a guide to the nature of the main duties as they currently exist but is not intended to be all-inclusive. The post holder is expected to work flexibly and respond positively to changing business needs.

Responsibilities

- To work in a multi-tasking team that covers Bar Operations, Food Service, Café Service, Waiting On, Ushering,



Merchandise/Ice Cream Sales and Cleaning Details.
- To exceed customer expectation throughout the entire customer journey with exceptional customer care and assistance.
- Upselling our products from catering
- Have a clear understanding of product knowledge and of future events/shows
- Health and Safety obligations
- To work well and consistently within the Visitor Experience team.
- To have a keen eye for attention to detail in each of the multi-tasking disciplines.
- To ensure you are ready and focussed for each shift you are scheduled for and on time

General

- Develop a clear understanding for the key aspects of our work and be able to articulate the Vision of the organisation in a compelling and confident way;
- Comply with PTCH’s charitable objectives and organisational procedures;
- Support the implementation of PTCH’s IDEA and Green policies;
- Undertake ongoing professional development and training as required;
- Any other reasonable requests, appropriate to the post, made by the Visitor Experience Manager.

This job description is not exhaustive, and the post-holder will also be required to carry out any other reasonable duties.

Terms & Conditions

Salary: £13.45 per hour, paid monthly by bank credit transfer on the last working day of the month. No paid overtime or infringements are payable

Annualised hours of 20 hours per week (1040 per annum). Evening and weekend work are a requirement of the post

Annual Leave entitlement is 30 days (rising by 2 days after 3 years’ service plus an additional 3 days after 5 years’ service).

The Company operates auto-enrolment and has a Pension Scheme in place. We will comply with legislation around auto-enrolment including opt-in and opt-out arrangements.

This role is subject to a 4-month probationary period. During probation, notice will be 1 week, and subsequent to the successful completion of probation, notice shall be 1 month.

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📌 Visitor Experience Team Member (Western Australia)
🏢 Allscreens Nationwide
📍 Western Australia