- Understanding of the ContactCenter domain
- 5+ years of total experience
- 2+ years of hands-on Cyaraexperience
- Solid experience with:
- Cyara Velocity
- Cyara Pulse
- Cyara Cruncher
- Cyara Automated RegressionTesting
- Voice and Digital ChannelAutomation
Nice to Have Skills:
Detailed Job Description
- ExperiencedCyaraAutomation Testerto support the testing and validation ofenterprise ContactCenteras aService (CCaaS) platforms.The ideal candidate will have expertise in usingCyara Velocity,Pulse, and Cruncherto automate customer journey testing acrossvoice, IVR, digital, and omnichannel customer serviceenvironments.
- Therole will work closely with Solution Architects, Business Analysts,Developers, and Business Stakeholders to ensure high-quality customerexperiences across contactcentertechnologies andintegrations.
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📌 Test Lead with Contact Center and Cyara (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
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