Panthers Group and Pullman Sydney Penrith have anexciting opportunity for a passionate and experienced Front OfficeManager to lead our Front Office team and play a key role indelivering exceptional guest experiences!

Introducing Pullman Sydney Penrith

- Penrith's first five-star international hotel,offering 152 luxurious guest suites, an elite fitness centre,sauna, restaurant, bar and café, plus secure undergroundparking
- Western Sydney's largest Conference and ConventionCentre, featuring 1,250sqm of premium event space, adedicated bar, reception and green room, and best-in-class audiovisual technology
- Marcel Bar & Bistro - a 120-seat diningdestination delivering an elevated and contemporary culinaryexperience
- Tori Lobby Bar & Café - a stylish, bespokeall-day dining venue at the heart of the hotel, perfect for relaxeddining and social gatherings

The Benefits of the Role

- Inclusive, versatile and engaging working environment built onstrong values and authenticity
- Training and Development with global career opportunities
- Staff discounts on accommodation and food & beverage acrossAccor's 5,000+ hotels worldwide
- 40% discount at all Panthers-owned food outlets and freepost-mix while on shift
- 20% discount on Panthers merchandise
- Reward and recognition programs that celebrate outstandingcontributions
- A range of leave options for PT/FT employees and additionalemployee benefits
- Staff social events and opportunities to connect with yourteammates
- Complimentary onsite parking

About the Role

As our Front Office Manager, you will be responsible for leadingthe Front Office team and overseeing the day-to-day operations ofthe department.



Working closely with our leadership team and otherdepartments, you will drive operational excellence, foster apositive team culture and ensure every guest receives a warm,seamless and memorable experience throughout their stay.

This is an exciting opportunity for a hands-on leader whothrives in a fast-paced hotel environment, enjoys developing peopleand is passionate about delivering outstanding service.

Key Responsibilities

- Lead, coach and develop the Front Office team, fostering apositive, engaged and high-performing team culture
- Oversee the day-to-day Front Office operations, ensuringsmooth, efficient service delivery and adherence to hotel policies,procedures and brand standards
- Manage rostering and labour costs, aligning staffing levelswith occupancy, business demands, and operational requirements
- Manage departmental financial performance, supporting budgetmanagement, monitoring expenses and productivity, and drivingopportunities to maximise revenue and cost efficiency
- Drive exceptional guest experiences, overseeing arrivals,departures, room allocations, ALL & Accor Plus loyalty members, VIPguests and special requests, while proactively managing guestfeedback, complaints and service recovery
- Work collaboratively across departments,



partnering withHousekeeping, Reservations, Maintenance, Food & Beverage and otherteams to ensure seamless hotel operations
- Champion continuous improvement and operational excellence,monitoring departmental KPIs, compliance and processes whilemaintaining a strong focus on health, safety and guestsatisfaction. Remain calm and decisive during emergencies, ensuringthe safety and wellbeing of both team members and guests
- Provide strong leadership across the hotel, contributing tohotel-wide initiatives, projects and operational planning whilecollaborating with other departments to support the overall successof the hotel

About You

- Proven 3+ years' experience in a Front Officeleadership role, such as Front Office Manager or Assistant FrontOffice Manager, within a fast-paced hotel environment, with theability to lead, coach and motivate a high-performing team
- Exceptional customer service skills and a genuine passion forcreating memorable experiences
- Excellent communication and interpersonal skills, with theability to build strong relationship with guests, colleagues andstakeholders
- Strong organisational skills with exceptional attention todetail and the ability to manage competing priorities
- A proactive hands on approach and a positive attitude, strongwork ethic and ability to work collaboratively as part of ateam
- Hold a current Responsible Service of Alcohol (RSA)Certificate
- Possess current First Aid andCPR certifications
- Flexibility to work a rotating roster, including weekends,public holidays and evening shifts as required

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📌 Front Office ManagerFull Time (Penrith)
🏢 Penrith Panthers
📍 Penrith