AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level IT support and incident resolution to our internal and external customers.

What you'll be doing

Provide comprehensive technical support and troubleshooting for hardware, software and network issues

Resolve complex escalated issues from Level 1/2

Document and maintain detailed records of all support activities

Identify and implement process improvements to enhance service delivery

Assist with the development and delivery of IT service desk training

Collaborate with cross-functional teams to ensure a seamless customer experience

What we're looking for

Minimum 3-5 years' experience in an IT service desk or helpdesk role

Strong technical skills and ability to troubleshoot complex issues

Excellent communication and customer service skills

Proven ability to prioritise and multitask in a fast-paced environment





Experience in incident management and service level agreement (SLA) monitoring

Knowledge of ITIL frameworks and best practices

Relevant IT certifications or qualifications (e.g. Degree, Microsoft, CompTIA A+, Network+, ITIL)

What we offer

Generous salary packaging and performance-based bonuses

Flexible work arrangements and opportunities for remote work

Comprehensive training and development programs

Wellbeing initiatives and social activities

Discounted products and services

About us

AfterDark Technology is a leading provider of cutting-edge IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.

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📌 IT Service Desk Level 2 or 3 (Queensland)
🏢 AfterDark Technology
📍 Queensland