Guest Service Associate & Night Manager (Joondalup)

Guest Service Associate & Night Manager (Joondalup)

17 Aug
|
Dunes Beach Resort
|
Joondalup

17 Aug

Dunes Beach Resort

Joondalup

Dunes Beach Resort (By Eco Tourism Pty Ltd) – Mindarie, WA

Dunes Beach Resort is preparing to open Perth’s newest beachfront destination — a 38‑glamping tented coastal resort featuring Sandara, our signature up-to-date Australian restaurant, an oceanfront kiosk/café, a lively alfresco bar, a nostalgic retro bar, and one of WA’s most exciting new wedding and event venues.

As we build our Front Office team, we’re looking for passionate, polished, and guest‑focused individuals to help deliver an unforgettable arrival experience. Whether you thrive in daytime guest interaction or enjoy leading overnight operations, this is your chance to join a brand‑new resort and help shape the guest journey from the moment.

Roles We Are Hiring

Guest Service Associate

Night Manager

About the Roles

Our Guest Service Associates are the face of the resort — welcoming guests, assisting with arrivals and departures, and ensuring every stay feels effortless and memorable.

Our Night Managers oversee the resort during quiet hours, ensuring smooth overnight operations, managing late arrivals, maintaining guest safety, and completing essential end‑of‑day reporting. This role requires confidence, independence, and strong leadership during after‑hours periods.

Both roles are essential to delivering the seamless, warm, and professional service that defines Dunes Beach Resort.

⭐ Key Responsibilities

Guest Service Associate

- Deliver warm, genuine check‑ins and check‑outs

- Assist with luggage, room allocations, and key distribution

- Provide accurate information on dining, transport, attractions, and resort facilities

- Respond to guest enquiries and requests with professionalism

- Maintain a tidy, welcoming lobby and front desk environment

- Process cash, EFTPOS,



and credit card transactions

- Support daily front‑of‑house operations

Night Manager

- Oversee all overnight front office operations

- Manage late arrivals, early departures, and after‑hours guest enquiries

- Complete nightly financial balancing and reconciliation

- Review daily transactions and resolve discrepancies

- Prepare end‑of‑day reports for management

- Monitor property security, guest safety, and overnight activity

- Ensure PMS systems roll over correctly for the next business day

- Act as the senior decision‑maker on duty during overnight hours

Qualifications & Skills

Essential

- Experience in front office, guest services, or night operations

- Strong communication and customer service skills

- High attention to detail and accuracy

- Ability to work independently (especially overnight)

- Professional grooming and presentation

- Physical ability to assist with luggage

Desirable

- Experience with hotel PMS (Opera, RMS, etc.)

- RSA certification (if assisting with welcome drinks)

- First Aid or CPR certification

- Resort or coastal hospitality experience

- Leadership or supervisory experience (for Night Manager)

Why Join Us?

- Be part of Perth’s newest beachfront resort opening

- Work in a stunning coastal environment

- Join a brand‑new team with opportunities to grow

- Help shape the guest experience from day one

- Competitive pay and staff benefits

Experience requirements vary by role — from entry-level Guest Service Associate to experienced Duty Managers.

Apply Now

If you’re passionate about hospitality and excited to be part of a new coastal resort opening, we’d love to hear from you.
Submit your resume and a brief cover letter outlining your suitability for the role.

📌 Guest Service Associate & Night Manager (Joondalup)
🏢 Dunes Beach Resort
📍 Joondalup

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