- 495208

- Melbourne

- Customer Service
- Full-time (Permanent)

View favourites Who Are We?

At ABN Group, we’re Australia’s leaders in construction, property, and finance. In Victoria, you’ll know us through Boutique Homes & Homebuyers Centre. Our mission is to deliver the dream of home ownership, and we’re always looking for amazing people to help create the dream.

Why You’ll Love to Work for Us

People are at the heart of everything we do. We’ve built a culture around care – of your physical, mental and financial wellbeing, and we care about your growth, both personally and in your career. Most importantly, we know how to have fun along the way.

Here’s some of what you’ll enjoy:

- Health & wellbeing perks such as onsite gym, flu vaccinations, skin checks, massages & financial wellbeing seminars.
- Genuine work-life balance, including 2 days working from home, once you’ve settled in
- Subsidised barista-made coffee onsite
- Regular social events (we love a positive party)
- Discounts on building your own home

Check out our IG here: @abngroup.au

Your Impact

As a Customer Experience Coordinator in our preconstruction team, your role is to help our customers turn their dream home into reality.





You’ll manage a portfolio of customers and oversee every step of the preconstruction process—from sales acceptance to construction—keeping timelines on track and customer experiences exceptional. You’ll be the calm in the chaos, the trusted partner who makes building a home exciting, not overwhelming.

No construction experience? No problem! If you’re passionate about customer service and have experience in retail, hospitality, or events, you already have what it takes.

We’ll provide full training, ongoing development, and a clear pathway to grow into exciting future roles.

What We’re Looking For

- A genuine passion for the building industry
- Obsessed with delivering exceptional customer experiences
- Confident in handling objections and skilled at finding win–win solutions.
- A natural collaborator who builds strong, positive relationships with ease.
- Resilient and proactive – you see challenges as opportunities to shine.
- Strong documentation & organisational skills
- An active listener with a positive, uplifting attitude

You must have the right to live and work in Australia to apply.

📌 Customer Experience Coordinator (Melbourne)
🏢 Abn Group
📍 Melbourne