Customer Onboarding Project Manager

Allara Global | Sydney Based | Full-Time

Be the First Face of Our Client's Journey

Allara Global is growing fast - current markets, new products, and a global client base that spans hospitality groups across Australia, the UK, New Zealand, Europe and the US. As we scale, we need someone who can own the moment that matters most: the first impression post sale.

We're looking for a Customer Onboarding Project Manager who thrives on making people feel confident, supported, and excited from day one. You'll be the human face of Allara Global for every new client - the person they trust to get them from "signed up" to "up and running" smoothly, professionally, and on time.

This isn't a back-office project management role. You'll be client-facing, relationship-driven, and personally invested in the success of every account you manage. If you love hospitality, thrive on solving problems on the fly, and want to build a personal brand as the go-to person clients can rely on, we want to talk to you.

What You'll Do

- Own the onboarding experience for new Allara Global clients from contract signature through to full platform go-live - you're the single point of contact they can count on.
- Build genuine relationships with clients across the hospitality sector, understanding their unique needs, culture, and goals so onboarding feels tailored, not templated.
- Manage multiple onboarding projects simultaneously, each with its own timeline, stakeholders, and moving parts - juggling priorities without dropping the ball on any of them.
- Oversee the project team responsible for end-to-end customer platform implementation and technical set-up. Making sure every client's setup happens seamlessly behind the scenes.




- Travel across Australia to deliver exemplary face to face onboarding experiences as part of our new deployment team.
- Anticipate and solve problems before they become issues, thinking on your feet when a client's needs shift or a timeline gets tight.
- Communicate with clarity and warmth, whether you're presenting a project plan to a hotel group's leadership team or troubleshooting a login issue with a training coordinator.
- Track the details that matter - deadlines, deliverables, client preferences, and follow-ups - with the kind of attention to detail that makes clients feel genuinely looked after.
- Champion the client's voice internally, feeding insights back into the business to continuously improve the onboarding process and product experience.
- Keep accurate records of customer onboarding progress and updates in our CRM.
- Develop a deep understanding of Allara Global’s LMS, including its benefits, capabilities, and challenges.
- Identify opportunities to improve onboarding processes and contribute to strategies for scale, efficiency, and enhanced customer experience.

What You'll Bring

- Strong project management skills - you can structure a plan, manage competing deadlines, and keep multiple projects moving without losing sight of the details.
- Hospitality industry experience - you understand the pace, pressure, and people-first culture of hotels, clubs, resorts, or hospitality operations,



and you know how to speak the language of the people you're onboarding.
- A track record in customer relations or client success, ideally in a B2B or SaaS environment, with a genuine passion for delivering a great client experience.
- Confidence in client-facing settings - face to face interactions, video calls, presentations, and written communication all come naturally to you, and you know how to build trust quickly.
- Sharp problem-solving skills - when something doesn't go to plan (and something always doesn't), you stay calm, get creative, and find a way through.
- Excellent written and verbal communication, with the polish to represent Allara Global as a trusted, professional partner.
- A high level of skill in managing and coordinating a remote and global team, with the self-motivation and communication habits that make remote collaboration actually work.
- A personal brand that inspires confidence - you're the kind of person clients remember, recommend, and want to work with again.
- Genuine attention to detail - nothing slips through the cracks on your watch.
- Familiarity with CRM tools such as Hubspot.
- Experience with Learning Management Systems is a plus.

Why Allara Global

We're an ambitious, fast-growing company in online hospitality training and education, expanding across Australia, the UK, New Zealand, Europe and the US. You'll join a passionate team that values initiative, ownership, and doing right by our clients. This is a role where your work is visible, your relationships matter, and your impact on client success is direct and immediate.

If you're ready to be the trusted face our clients turn to - and the person behind some of the smoothest onboarding experiences in the industry - we'd love to hear from you.

📌 Customer Onboarding Project Manager (Sydney)
🏢 Allara Global
📍 Sydney