Customer Success Manager

About the clien tOur client is a global software company whose digital experience products sit behind some of the most recognisable brands and websites in the world. Their APAC Customer Success team works with a large enterprise portfolio, helping organisations get genuine commercial return from significant technology investments. The culture is collaborative, data-informed and genuinely customer-obsessed, with the scale and structure you would expect from a major multinational and the autonomy to shape how you work.

This is a permanent role based in Sydney CBD with hybrid working

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About the ro**

leAs a Solutions Customer Success Manager you will act as the trusted advisor across a portfolio of enterprise customers, working in a dynamic one-to-many model through fixed-scope engagements.

Your focus is adoption and value: quickly pinpointing where a customer is underusing their solutions, running the engagement that closes that gap, and evidencing the outcome in a value summary co-owned with your stakeholders. You will work across the enterprise book of business to reach the customers who need help most, ideally before they know they need it. It is a role for someone who enjoys deep product expertise, commercial conversations and the pace of moving between engagements rather than sitting on a single accoun

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Dut**

- iesOwn overall customer success across an enterprise portfolio, driving feature adoption, improving customer health and evidencing confirmed value deliver
- ed.Scope and deliver fixed-timeframe engagements, identifying specific areas of improvement and executing against them within the agreed sco
- pe.Align engagement outcomes to value summaries co-owned with key customer stakeholders,



so customer value and commercial value move togeth
- er.Run customer workshops and advisory sessions that showcase best practice and new ways to extend digital maturity across the product sui
- te.Analyse adoption data and customer feedback to spot patterns, recommend improvements and surface areas of unmet demand, then feed that intelligence back internally as the voice of the custom

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Requirem**

- entsFive or more years of relevant experience, ideally across digital or experience marketing, content management or customer journey managem
- ent.Two or more years of hands-on solution expertise with a leading enterprise digital experience platform, spanning both web content management and digital asset managem
- ent.Background in a large SaaS setting or another major multinational, working with enterprise-scale custom
- ers.Working knowledge of AI and agent capabilities, with content supply chain and modern delivery architecture exposure highly regar
- ded.Proven track record as a trusted advisor, translating product capability into business ROI and measurable customer va
- lue.Consulting or business consulting experience, with the commercial mindset to hold value conversations at a senior le
- vel.Strong stakeholder and interpersonal skills, including the ability to navigate and mediate conflict and build durable partnersh
- ips.Ability to prioritise across multiple concurrent engagements and perform effectively under press
- ure.Excellent written, verbal and presentation ski
- lls.Flexibility to travel approximately 20 per cent of the t
- ime.Bachelor's or master's deg
- ree.Full Australian working rig

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How to**

applyIf this sounds like the next step for you, we would love to hear from you, so please apply with an up to date CV for immediate considera tion.

📌 Customer Success Manager (Sydney)
🏢 Cox Purtell Staffing Services
📍 Sydney