OCS Building Maintenance t/as Midcity Group has been providing expert residential and commercial building repairs to the insurance industry for over 35 years. We are a national organisation operating in WA, NSW, VIC and QLD.
The Role
We are seeking a dedicated and enthusiastic Claims Administration Coordinator to join our growing team. The ideal candidate will be versatile, proactive, and enjoy working in a team environment where contributions are valued and creativity and initiative are encouraged.
The primary focus of this role is to take ownership of a key client portfolio, delivering exceptional customer service and administrative support across the end‑to‑end insurance claim management process. Maintaining a consistently high level of service is essential.
Our office is located in Essendon North.
Key Duties & Responsibilities
- Manage end‑to‑end administrative tasks involved in the insurance claim and repair lifecycle.
- Inbound phone calls from insurance clients, homeowners and trades deliver one call solutions.
- Provide KPI and portfolio updates to the line manager.
- Manage the client‑dedicated inbox, including triaging and actioning emails.
- Liaise with homeowners and insurance companies throughout the pre‑repair and repair stages.
- Communicate with suppliers, subcontractors, and our internal Supervisors, Estimators, and Trades.
- Engage, coordinate, and manage trades for all stages of the repair process.
- Take responsibility for all client and stakeholder communications.
Skills Required
- Strong customer service skills.
- Ability to manage client KPIs and SLAs effectively.
- Excellent written and verbal communication skills, including a professional phone manner.
- Exceptional time‑management and organizational abilities.
- High level of computer literacy, including Microsoft Excel and Outlook.
- Robust attention to detail and accuracy.
- Australian work rights are required for this position.
Experience Required
- Experience using job or claims management software.
- Training will be provided on specific job and claims management software platforms.
- Minimum of 2 years' client account management experience within the Insurance Building industry or with an Insurer.
📌 Construction - Insurance Claim Administration Coordinator (Essendon North)
🏢 OCS Building Maintenance
📍 Essendon North
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