About the Role

We are currently seeking a reliable and professional Customer Service Representative to join our team in a full-time, Monday to Friday role (8:00 AM to 5:00 PM).

This is a great opportunity to join a supportive team within a well-established and reputable company in the design and manufacturing sector.

This is a diverse, hands-on position combining customer service, administration and after-sales support. You’ll be responsible for processing orders, managing customer enquiries, coordinating jobs, supporting post-sale enquiries and assessing and lodging warranty claims.

You’ll also play an important role in maintaining accurate customer and order information, ensuring invoices are correct and contributing to a positive customer experience and improved NPS scores.

The role is fully office-based, working from a luxury, high-end showroom.

Key Responsibilities

Customer Service & Administration

- Respond to customer enquiries via phone, email and ticketing systems

- Provide accurate information on products, pricing, availability, ETAs and order status

- Process and enter customer orders accurately into CRM/ERP systems

- Manage email tickets and ensure enquiries are followed up appropriately

- Book and confirm showroom appointments and service jobs

- Coordinate job bookings with internal teams and external stakeholders

- Complete accurate data entry and maintain up-to-date customer and order records

- Prepare and process invoices, confirming customer, product, pricing and job details are correct

- Manage ETA requests and provide customers with accurate updates

After-Sales Support

- Handle after-sales enquiries relating to products, installations and technical issues

- Liaise with installers, retail partners and end customers to understand issues and coordinate solutions

- Assist customers and installers with basic troubleshooting and product information

- Coordinate with internal teams and suppliers where further support is required





- Follow up outstanding enquiries and jobs to ensure they are progressing

- Assist with maintaining a smooth and positive post-sale customer experience

Warranty & Claims

- Assess warranty enquiries and determine the appropriate next steps

- Lodge warranty claims accurately within CRM/ERP systems

- Gather relevant information and documentation required for warranty assessment

- Maintain accurate records of warranty enquiries, claims and correspondence

- Prepare quotes where required for service or replacement

- Liaise with relevant internal teams and stakeholders regarding warranty matters

Customer Experience & Reporting

- Contribute to improving the overall customer experience and NPS scores

- Identify recurring customer issues and opportunities to improve processes

- Support customer service and after-sales reporting

- Extract and analyse data to identify trends and improve performance

- Contribute to continuous improvement initiatives across the business

About You

- Previous experience in customer service, administration, order processing or after-sales support

- Strong communication skills and confidence dealing with a range of stakeholders

- High attention to detail, particularly with orders, data entry and invoicing

- Strong organisational skills and the ability to manage multiple priorities

- Ability to troubleshoot and problem-solve effectively

- Comfortable working with CRM/ERP systems and ticketing platforms

- Confident with Microsoft Office and general computer systems

- Comfortable working independently and within a team

- A genuine focus on providing a positive customer experience

What We Offer

- $80K - $85K Base Salary

- Additional Superannuation

- Monday to Friday work with no weekends

- Stable, long-term employment in a growing company

- Friendly and supportive team workplace

- Full-time office-based role within a luxury, high-end showroom

HOW TO APPLY

Click APPLY or you can send your resume to ****@salexo.com.au. Alternatively, you can call me on 02 9922 9*** for a completely confidential discussion.

📌 Customer Service Representative | Architectural Bathware (North Rocks)
🏢 Salexo Consulting
📍 North Rocks