Customer Service Officer
SNSW Grade 2/3 - starting salary $64,375 plus superannuation and leave loading
Location : Parkes Business Centre - Full time, Onsite
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location.

Join a team committed to delivering exceptional service to customers across NSW. We're seeking customer-focused individuals to join our talent pool for future Customer Service Officer opportunities in our Parkes Business Centre.

About you
Are you passionate about helping people and delivering great customer service?
We welcome applications from people at all stages of their career, including recent school leavers, graduates, and those returning to the workforce.
If you enjoy engaging with a diverse range of customers, solving problems, and working in a fast-paced environment, we'd love to hear from you.

About the role
As a Customer Service Officer, you'll provide timely, accurate, and efficient support to NSW customers, helping them access information and services across a range of NSW Government programs. You'll contribute to positive customer experiences by delivering professional, high-quality service that is easy, convenient, and secure.

Key Accountabilities

- Deliver timely, accurate, and efficient transactional services, ensuring a high-quality customer experience that is easy, convenient, and secure.
- Provide customer support across multiple channels, including phone, email, and mail, responding to enquiries relating to a range of NSW Government services.
- Build positive customer relationships through professional, friendly, and customer-focused interactions, while maintaining Service NSW standards and values.
- Protect customer information by complying with privacy,



confidentiality, and legislative requirements, while contributing to continuous improvement initiatives and process enhancements.

Your Impact
You'll play an important role in helping customers access the information and services they need. Through your professionalism, attention to detail, and commitment to service excellence, you'll help deliver positive outcomes for customers while supporting the communities we serve.

How to Apply
Please submit your resume and cover letter outlining how your skills and experience are relevant to the position.

Closing Date: Monday 24 August 2026 at 9:59am

About Service NSW
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Click here to learn more about Service NSW

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Want to know more?





For enquiries relating to recruitment please contact Joy Lethieullier via ••••@customerservice.nsw.gov.au

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

📌 Customer Service Officer Administration (Parkes)
🏢 Service NSW
📍 Parkes