The Company

OCS Building Maintenance t/as Midcity Group has been providing expert residential and commercial building repairs to the insurance industry for over 35 years. We are a national organisation operating in WA, NSW, VIC and QLD.

The Role

We are seeking a dedicated and enthusiastic Claims Administration Coordinator to join our growing team. The ideal candidate will be versatile, proactive, and enjoy working in a team environment where contributions are valued and creativity and initiative are encouraged.

The primary focus of this role is to take ownership of a key client portfolio, delivering exceptional customer service and administrative support across the end‑to‑end insurance claim management process. Maintaining a consistently high level of service is essential.

Our office is located in Essendon North.

Key Duties & Responsibilities

- Manage end‑to‑end administrative tasks involved in the insurance claim and repair lifecycle.

- Inbound phone calls from insurance clients, homeowners and trades deliver one call solutions.

- Provide KPI and portfolio updates to the line manager.

- Manage the client‑dedicated inbox, including triaging and actioning emails.





- Liaise with homeowners and insurance companies throughout the pre‑repair and repair stages.

- Communicate with suppliers, subcontractors, and our internal Supervisors, Estimators, and Trades.

- Engage, coordinate, and manage trades for all stages of the repair process.

- Take responsibility for all client and stakeholder communications.

Skills Required

- Robust customer service skills.

- Ability to manage client KPIs and SLAs effectively.

- Excellent written and verbal communication skills, including a professional phone manner.

- Exceptional time‑management and organizational abilities.

- High level of computer literacy, including Microsoft Excel and Outlook.

- Strong attention to detail and accuracy.

- Australian work rights are required for this position.

Experience Required

- Experience using job or claims management software.

- Training will be provided on specific job and claims management software platforms.

- Minimum of 2 years' client account management experience within the Insurance Building industry or with an Insurer.

📌 Construction - Insurance Claim Administration Coordinator (Essendon North)
🏢 OCS Building Maintenance
📍 Essendon North