Sales & Customer Support Representative

Lithgow, NSW | Full Time

TFX is looking for a motivated and personable Sales & Customer Support Representative to join our growing team in Lithgow.

This is a fast-paced and wide-ranging role suited to someone who enjoys building relationships, helping customers and working as part of a supportive team environment. You’ll be speaking with customers daily, assisting with enquiries, generating sales opportunities and helping keep projects moving across the construction industry.

About Us

TFX is a family-owned business supplying fasteners, hardware and site consumables to the building and civil construction industry across NSW. Proudly based in Lithgow, we have built our reputation on reliable service, practical solutions and strong customer relationships.

About the Role

Your day-to-day responsibilities will include:
Handling inbound and outbound customer calls
Assisting customers with product enquiries and sales orders
Building and maintaining robust customer relationships
Generating new sales opportunities and leads
Supporting account management and follow-up
Assisting with quoting,



order processing and database updates
Working closely with our sales and operations teams to ensure excellent customer service

What We’re Looking For

We’re looking for someone who:
Has strong communication and people skills
Is confident on the phone and enjoys customer interaction
Has previous sales, customer service or phone-based experience
Is organised, motivated and able to multitask
Works well within a team workplace
Has a positive attitude and solid work ethic

Experience within construction, industrial supplies or trade-related industries is highly regarded, but not essential.

Why Join TFX?
Supportive team workplace
Stable, long-term opportunity
Family-owned and operated business
Opportunity to grow within the company
Diverse and hands-on role with daily variety

If you’re looking for a role where you can contribute, grow and be part of a hardworking team, we’d love to hear from you.

Apply now with your resume and a short cover letter.

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