Mercury IT, (mercuryit.com.au), currently has an opening for an experienced IT Support Technician for a full-time role.

The Role

IT Support Technician’s are responsible for resolving level 1 and some level 2 support requests, performing initial troubleshooting and information gathering on more complex issues and escalating them as required.

Requirements:
Minimum of 3 years’ experience
Presents well
Excellent work ethic
Effective oral and written communication skills
Ability to work autonomously and to make independent decisions
Highly developed problem-solving skills
Ability to build and support qualified relationships
A desire to continually develop your skills through company sponsored learning

Desirable skills and proficiencies:
Relevant current industry certifications
Previous MSP experience including support tools such as Autotask PSA and RMM (or similar)




In exchange we offer a market competitive salary, and a supportive and collaborative work environment within a growing organisation.

About Mercury IT:

We are committed to our employee’s work-life balance, as part of the Mercury IT team you will enjoy;
Market competitive salary
Team-oriented team based working environment within a growing organisation
Continuous learning and training opportunities and incentives to up-skill
Adaptable and family friendly working conditions
An employee assistance program to help with mental health, physical health and financial guidance.
To apply for this role, use the ‘Apply for this job’ link below.

*No recruitment agencies please

📌 It Support Technician Sydney
🏢 Mercury IT
📍 Sydney