Job Description

We are seeking an experienced and motivated Security Team Leader to oversee security operations at our Darwin Data Centre.

In this critical leadership role, you will manage day-to-day security operations, lead a high-performing frontline security team, and ensure a safe, compliant, and professional environment. You will also act as the primary escalation point for incidents and operational issues, maintaining high service standards and supporting customer-facing operations.

Key Responsibilities
Lead and manage daily security operations, ensuring consistency, compliance, and professionalism across all shifts
Provide first-line leadership including performance management and team development
Act as the primary escalation point for incidents, service requests, and operational issues
Manage and maintain staff rosters in conjunction with contract security guard provider, including leave planning and short-notice coverage
Ensure security coverage and operational resilience across the site
Uphold front-of-house presentation standards,



delivering a qualified and customer-focused security service
Oversee incident management processes, ensuring timely resolution and accurate reporting
Maintain strong administrative and audit standards, including record keeping and compliance documentation
Identify and drive continuous improvement in security processes, systems, and service delivery

About You

You are a confident and composed security skilled with strong leadership capability and operational awareness. You thrive in critical infrastructure settings, can manage competing priorities, and understand the importance of customer experience within a secure facility.

We welcome applicants from non-traditional security backgrounds, i.e. facilities, operations, aviation, logistics, customer operations, control room, hospitality leadership, emergency response coordination, or other high-accountability environments.

📌 Customer Service And Security Team Leader Darwin
🏢 Nextdc
📍 Darwin