Job Description

We’re looking for a Senior Manager to lead and grow Luxury Escapes’ Retail Distribution channel across Agent Hub, independent agency, affiliate and broader B2B partnerships.

This is a senior commercial leadership role with responsibility for growing profitable partner revenue, developing current distribution opportunities and building the capability required to scale the channel. You’ll lead a team of three BDMs, report to the General Manager – Retail Distribution and work across Commercial, Finance, Operations, Product, Technology, Marketing and Customer Support.

What you'll do:
Lead, coach and develop the Retail Distribution team, setting explicit revenue and activity expectations, creating accountability and managing performance
Own and execute the Retail Distribution strategy across Agent Hub, independent agency, affiliate and broader B2B channels
Own channel performance against financial targets, with a focus on revenue quality, margin, profitability and partner economics
Build and manage a targeted pipeline, identifying, assessing,



negotiating and onboarding high-value partners
Grow trusted relationships with key retail, affiliate, agency and distribution partners, using segmentation and targeted plans to increase contribution
Lead the development of the independent agency strategy, including growing Agent Hub and expanding the independent agent network
Develop current partner propositions and commercial models that improve advisor engagement, distribution growth and long-term channel value
Work with Product and Technology to improve partner onboarding, booking workflows, CRM, reporting, commission management, servicing and distribution capability
Improve the operating model across onboarding, training, commercial administration, servicing, escalation pathways and performance management
Establish performance metrics, support trade marketing and partner communications, resolve senior partner and customer escalations, and use market and partner insight to improve channel performance

📌 Senior Manager Retail Travel Distribution Southbank (Australia)
🏢 Luxury Escapes
📍 Australia