Job Description
Lead, motivate and develop the Food & Beverage team to deliver exceptional guest service and achieve Total Customer Satisfaction.
Oversee daily operations across restaurant, bar, room service and conference & events.
Drive Food & Beverage revenue through creative initiatives, promotions and effective upselling strategies.
Manage departmental labour, costs, productivity and overall financial performance.
Work closely with the Executive Chef and hotel leadership team to achieve operational and business objectives.
Ensure effective rostering and staffing levels in line with business requirements.
Recruit, train, coach and develop team members while building a positive and high-performing culture.
Maintain robust relationships with VIP,



regular and returning guests.
Manage guest feedback, service recovery and escalations professionally and efficiently.
Ensure compliance with food safety, hygiene, RSA, WHS and Accor brand standards.
Monitor departmental performance and identify opportunities for continuous improvement.
Support conference, event and banqueting operations to ensure seamless service delivery.
Maintain high standards of presentation, service quality and operational consistency.
Act as a key member of the hotel's emergency response team when required.

📌 Food & Beverage Manager Mascot (Australia)
🏢 AccorHotel
📍 Australia