Change Manager – Infor Billing Implementation (Prosci Certified)

Contract | $950–$1,150 per day + GST | Hybrid | Utilities Program

We are partnering with a global consulting organisation delivering a major Infor Billing system implementation for a regulated utilities provider.

This program will transform customer billing, revenue management, tariff structures, and operational processes across billing, customer service, finance, and field teams.

We are seeking a Prosci-certified Change Manager with direct Infor billing system experience to drive organisational readiness and sustained adoption.

Mandatory Requirements
Prosci Change Management Certification (essential)
Proven experience delivering change on an Infor Billing system implementation
Experience within regulated utilities settings (water highly regarded)
Demonstrated success leading enterprise system adoption across operational and customer-facing teams

Applications without both Prosci certification and Infor billing experience will not be progressed.

Key Responsibilities

Change Strategy & Delivery
Develop and execute the end-to-end Change Management plan aligned to Infor implementation milestones
Apply ADKAR methodology across impacted business functions
Conduct impact assessments across billing operations,



revenue assurance, tariffs, customer lifecycle, and regulatory reporting

Stakeholder & Sponsor Enablement
Engage senior stakeholders and executive sponsors
Establish and manage change champion networks
Provide structured reporting to Program Steering Committee

Business Readiness & Adoption
Drive readiness across billing operations, contact centre, finance, and field services
Partner with Training Leads to align role-based learning to Infor billing impacts
Support UAT engagement and transition-to-BAU
Lead resistance management and reinforcement strategies

Ideal Profile
Deep understanding of utilities billing environments
Experience with Infor Billing (Infor Public Sector / Infor IPS preferred)
Exposure to revenue cycles, tariff management, and compliance-driven billing frameworks
Comfortable operating within consulting-led, multi-stream programs

Engagement Details
$950–$1,150 per day + GST
6–12 month contract
Hybrid working model
High-visibility transformation program

If you are Prosci certified and have delivered change on an Infor Billing implementation within utilities, we welcome a confidential discussion.

📌 Change Manager Melbourne
🏢 New World Management
📍 Melbourne