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Contract until November 2026 – Government Agency
Level 1 phone and Email IT Support

This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk setting.

Key Accountabilities
Troubleshoot issues with Microsoft Teams
Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
Document processes for Microsoft Teams
Provide support for applications, email and technology services

Skills & Competencies
Minimum 12 months as a Service Desk Analyst
Excellent customer service skills
Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
Positive communication skills, both written and verbal, including a personable and qualified phone manner

What’s in it for you:
Government Agency
Ballarat Location
Contract unti November 2026

Express your interest to Sarah Jordan by clicking the ‘Apply Now’ button below or contact on @talentinternational.com

📌 Service Desk Analyst Ballarat
🏢 Talent International
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