Novus Glass Bibra Lake is looking for a highly organised and customer-focused Administrative Assistant to join our friendly team. This is a fast-paced role where no two days are the same, making it perfect for someone who enjoys multitasking, problem-solving and delivering outstanding customer service.

As the first point of contact for our customers, you'll play a key role in ensuring our daily operations run smoothly while supporting our technicians and office team.

About the Role

Your responsibilities will include:
Answering incoming phone calls, emails and online enquiries
Scheduling and coordinating windscreen repair and replacement bookings
Providing exceptional customer service to private, fleet and insurance customers
Ordering stock and monitoring inventory levels
Liaising with suppliers and technicians
Greeting customers
General administration and data entry
Ensuring the daily schedule runs efficiently and resolving any scheduling issues
Assisting with other office duties as required

About You





We're looking for someone who has:
Previous administration or customer service experience
Excellent communication and interpersonal skills
Strong organisational and time management abilities
The ability to work efficiently in a busy workplace
High attention to detail
A positive, proactive attitude
Confidence using computers and learning recent systems
The ability to work independently and as part of a team

Experience in the automotive, trades or service industry is an advantage but not essential.

What We Offer
Immediate start available
Monday to Friday – no weekend work
Supportive and friendly team environment
On-the-job training
Prospects to grow within a well-established local business

If you're organised, enjoy helping customers and thrive in a busy environment, we'd love to hear from you.

📌 Administration Assistant Fremantle
🏢 Novus Glass Bibra Lake
📍 Fremantle