We are seeking a dedicated "all-rounder" to support with customer service, sales and e-commerce operations for two online interior decor businesses.

This role may be beneficial for:
A fast-learner that has some experience in customer service, sales and operations.
A recent graduate from an interior design / architecture related program or someone with more experience looking for a secure and long-term customer service role.

Key Responsibilities:
Customer service & Sales support - responding to enquiries, booking logistics and answering technical questions.
Sales & quoting - calculating prices and quoting up customers based on floor-plans, diagrams and other information.
Updating website content, photos and information.
Spreadsheet work and data management.
Process and track customer orders through Shopify and logistics platforms.
Handle order-related issues including tracking, returns, and refunds.
Organising and posting samples to customers.
Must have Australian work rights to be eligible for this position.

Beneficial Skills:





The following may be helpful, but are not compulsory:
Customer service & sales experience in a related industry
Interior design, architecture & related trades education (especially timber-related trades e.g. joinery and flooring)
Basic design digital design experience (Canva, Photoshop, Illustrator or Figma)
Storeman, warehouse or logistics experience.

This role focuses on providing exceptional customer support while managing order-related inquiries and ensuring customer satisfaction through prompt, qualified service.

What We Offer:
Full time work preferred - 5 - 6 days of work per week (but part-time is also an option)
On-the-job training - if you are starting out on your career, we will provide you with training on products, customer service and sales.

Pay: $55,000.00 – $75,000.00 per year

Work Authorisation:
Australia (Preferred)

Work Location: In person

📌 Customer Service/sales All Rounder E Commerce Bankstown
🏢 Floor & Wall
📍 Bankstown